0 Product Match Rate + Inventory problems

  • Resolved tetsudaddy19

    (@tetsudaddy19)


    1 month, 4 weeks ago

    Hi,
    1. My products appear from my store onto my Facebook catalogue-the prices are upto date however the inventory shows in stock for products that are out of stock. This means I cannot use dynamic ads- how could I fix this please?
    2. My product match rate to catalogue is 0- the meta diagnostics says: We’re receiving content IDs that do not match any catalogue connected to your pixel

    How do I send the corresponding ID so I can better drive ad results?
    Many thanks,
    T

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    Hello, and thank you for reaching out.

    If you are experiencing issues with the catalog match rate, please check the following documentation, you can use the Meta Pixel Helper Chrome extension?to check which content IDs are being sent.

    Also, could you please share the system status report to help us investigate the issue further?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    Hello,

    We just wanted to follow up and check if the issue has been resolved, or you need any further assistance? If you are still experiencing issues please complete the steps mentioned in my previous message and share the?system status report.

    Kind regards,
    Marija

    Plugin Support Vinod Kumar

    (@vinkmeta)

    Hey, To provide the quantity (or inventory) of the items, please follow these steps:

    1. Go to the products in your WooCommerce store.
    2. Select the product you want to update.
    3. Navigate to the ‘Inventory’ tab.
    4. Check the checkbox next to ‘Stock management’.
    5. Provide the quantity of the item.
    6. Save the product.

    Regarding Event Match Rate issue, please share your catalog_id or pixel_id

    Plugin Support Vinod Kumar

    (@vinkmeta)

    Hi, were you able to resolve the issue?

    Plugin Support Marija

    (@marijastuntcoders)

    Hello,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
    Please feel free to reach out again, should you have any issues with the plugin.

    Kind regards,
    Marija

Viewing 5 replies - 1 through 5 (of 5 total)
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