Hi @sipdesign
we are so sorry for the inconvenience you had with Premium Blocks. I totally understand your disappointment and I will do my best to make things right for you and would be grateful if you could give us a second chance. ?I noticed your ticket was submitted two days ago, Tickets are typically replied within 24 hours on workdays and 24-48 hours on weekends, but we have been on our Eastern Christmas vacation?
Our team has responded to your ticket and addressed the issue. Could you please check from your end and let me know?
Thanks for your patience and understanding and we really look forward to hearing from you.
Regards