Failed Orders

Hi @sreford ,

Thank you for reaching out to us, we are here to help.

We are aware of this ongoing issue, and WooCommerce is also informed. Both teams are actively working on resolving it. WooCommerce has suggested several potential solutions, including the implementation of rate limiting. You can find more details on this approach here: Card Testing Attacks and the Store API

We will keep you updated on our findings. Meanwhile if you have any questions, please let us know.

Best Regards,
Jamie

Hello @sreford

Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

Kind regards,
Krystian

Hi, between yesterday and today, I’ve noticed an increase in failed orders again – and again going no further than drafts. Any ideas what’s going on?

Hello @sreford

We haven’t received any fraud-related reports for a couple of weeks. However, just yesterday, someone reported another case of being targeted again.

It seems like attackers are carrying out these attempts in bulk from time to time, and unfortunately, there isn’t an out-of-the-box solution to fully prevent this, as they mimic real orders being created. That said, you might find this article helpful: Blocking Card Testing Attacks in WooCommerce. It was created by one of our users and covers a well-working workaround for this kind of situation.

Kind Regards,

Krystian