Problem after Update 2.9.5 – NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE

  • Resolved Christian Abu

    (@christian-abu)


    2 months, 1 week ago

    Hello,

    unfortunately I have problems when I update to the latest update 2.9.5.

    Then I get the following error message:

    NOT_ENABLED_TO_VAULT_PAYMENT_SOURCE The API caller or the merchant on whose behalf the API call is initiated is not allowed to vault the given source. Please contact PayPal customer support for assistance.

    I have now reverted back to the previous version 2.9.4 and everything is working again.

    What is the problem and how can I solve it?

    Best regards

    Christian

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    Hi @christian-abu ,

    Thank you for reaching out to us, we are here to help.

    We would like to inform you that we are investigating this issue for version 2.9.5. We will keep you updated.

    Best Regards,
    Jamie

    Thread Starter Christian Abu

    (@christian-abu)

    Hi Jamie,

    happy New Year ?? Thanks for your answer.

    OK, then I won’t do an update for now. When can I expect the problem to be solved?

    Best regards

    Christian

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @christian-abu,

    Thank you for your patience, we have a pre-released version with the fix for this issue.
    You may install this?version as you would any other plugin.

    Let us know if you have any questions or encountered any issues. Your feedback is extremely valuable to us.

    Best Regards,
    Jamie

    Thread Starter Christian Abu

    (@christian-abu)

    Hi,

    thank you.

    Then I’ll try the pre-version first.

    What is the problem anyway? and when will the update come for everyone?

    I have also heard from partners that they have the same problem.

    Thanks.

    Best regards

    Christian

    Plugin Support Syde Jamie

    (@jamieong)

    Hi @christian-abu,

    Thank you for your patience on this.

    The latest version was released. You can find it here. The issue was caused by a problem with the Advanced Card Processing Vaulting feature following a bug fix in version 2.9.5. We understand how this issue may have impacted your experience. We greatly appreciate your patience and understanding.

    If you still have any concerns or need further assistance, please don’t hesitate to let us know.

    Best Regards,
    Jamie

    • This reply was modified 2 months ago by Syde Jamie.
    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @christian-abu

    Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 6 replies - 1 through 6 (of 6 total)
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