Can’t disconnect from Jetpack (guide doesn’t work)

Hi @wpbokomaru,

Thanks for reaching out! I just checked the website you provided (thimarigardens.com), and I can see that it’s currently not connected to Jetpack. This could mean either:

1. You’ve already successfully disconnected Jetpack, or
2. You might be working with a different website than the one mentioned

Could you help me understand:

• Which guide were you following to disconnect Jetpack?
• The official disconnection steps can be found here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack – when you check this guide, which specific options mentioned are missing from your dashboard?
• Is thimarigardens.com the correct website you’re working with?

This information will help us better understand what you’re seeing and provide more targeted assistance.

it’s still there. but can’t add image, neither file nor link doesn’t want to be pasted.

https://photos.app.goo.gl/Cp2Qnd29iarcgnfr5

• This reply was modified 2 months, 2 weeks ago by wpbokomaru.

Hi there, it looks like your site is hosted on WordPress.com, so you cannot remove Jetpack from your site.

On WordPress.com there a few plugins that are manage by the host, like Jetpack or Akismet. You can find them all under the page “Installed plugins” with the legend “XXXX is automatically managed for you.”

Can you tell us what you’re trying to do and what’s holding you back, perhaps we can help with that.

Cheers,

Hello @wpbokomaru,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!