Error 400, valid date, username never loads on dashboard

  • Resolved Ryan

    (@digitallion)


    2 months, 3 weeks ago

    Error 400, valid date, username never loads on dashboard. When is there expected to be a fix for this? It looks bad with two massive 400 error messages on the website.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author quadlayers

    (@quadlayers)

    Hello @ryan
    What is your current plugin version?

    Plugin Author quadlayers

    (@quadlayers)

    Hello @ryan
    What is your current plugin version?

    Thread Starter Ryan

    (@digitallion)

    It is the latest version 4.6.1

    Plugin Author quadlayers

    (@quadlayers)

    ok, could you please check your instagram account? is it personal profesional or business?

    Thread Starter Ryan

    (@digitallion)

    Personal. I am assuming you mean the link between your plugin and IG. It’s using personal. If you mean something else, please let me know how to check it.

    • This reply was modified 2 months, 3 weeks ago by Ryan.

    I have the same problem, until yesterday afternoon while I was testing it was working, now it doesn’t collect the token and the list of connected accounts doesn’t appear.

    Thread Starter Ryan

    (@digitallion)

    Any update? I still have this problem even after upgrading to a professional instagram account and reconnecting it.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @netinh0 @digitallion Hi guys, could you please share a screencast showing the steps you’re following to connect your professional Instagram account? You can use https://www.loom.com to easily record and share your screen.

    Best regards.

    Thread Starter Ryan

    (@digitallion)

    I couldn’t wait anymore, so I switched to connecting by Facebook and that works

Viewing 9 replies - 1 through 9 (of 9 total)
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