Syncing issues between Woocommerce & Square

  • Resolved catalystdirections

    (@catalystdirections)


    2 months, 3 weeks ago

    Hi there,

    We are using the Woocommerce Square plugin to sync products created in Square with our Woocommerce store.

    The very first sync worked perfectly and pulled all products over successfully. However, subsequent syncs are not pulling any new products from Square into Woocommerce.

    The sync logs show the sync as successful, but no new products appear in Woocommerce. Here are the troubleshooting steps we’ve taken so far:

    – Verified that Cloudflare is not blocking anything.
    –Ensured the website is running the latest WordPress version and all plugins are up-to-date.
    –Confirmed that the shop page is set to never cache, ensuring it displays the latest information.

    The website uses a custom-built theme with Beaver Builder.

    Could you please investigate this issue and let us know why the new products aren’t being imported despite the sync logs showing success?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I can understand your concern, In order to troubleshoot further, could you please check to confirm that the missing product is listed under the same?Square Location?as defined in the settings under?WooCommerce > Settings > Square?and make sure that product SKUs match between the two platforms.

    If the locations are the same, could you please try running a conflict test to see if that resolves the issue? Here are step-by-step instructions on how to run a conflict test: How to Test for Conflicts.

    Let me know how it goes.

    Maybe of use, I was having issues with payments going through and I needed to disable WP Simple Firewall (Shield) and things started to flow again.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello bearstar,

    Thank you for your reply.

    I am glad to know that you have resolved the issue.
    I appreciate you for sharing the solution here.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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