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Resolved leighkramer
(@leighkramer)

3 months, 1 week ago

When I logged into https://helicoptermarketing.com/wp-admin/ I received the following message:

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

I contacted tech support at my website hosting.

This is the information provided by tech support:

[04-Dec-2024 19:45:36 UTC] PHP Fatal error: Uncaught Error: Cannot access property Cleantalk\ApbctWP\ApbctUniversalBanner::$template_url in /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Common/UniversalBanner/UniversalBanner.php:37 Stack trace: #0 /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/AdminNotices.php(291): Cleantalk\Common\UniversalBanner\UniversalBanner->__construct(Object(Cleantalk\Common\UniversalBanner\BannerDataDto)) #1 /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-includes/class-wp-hook.php(324): Cleantalk\ApbctWP\AdminNotices->notice_review(”) #2 /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-admin/admin-header.php(303): do_action(‘admin_notices’) #5 /chroot/home/afd86f40/5e62ad299a.nx in /chroot/home/afd86f40/5e62ad299a.nxcli.io/html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Common/UniversalBanner/UniversalBanner.php on line 37

They have disabled the plugin and now the website is functioning. Please advise.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

3 months, 1 week ago

Hello @leighkramer,

We will review your case and respond within 3-5 business days.

If the plugin does not allow access to the site dashboard, please delete our plugin folder ../wp-content/plugins/cleantalk-spam-protect.
Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 months ago
Hello @leighkramer,

Thank you for waiting.

The issue is fixed. Please, use this instruction below to install the fixed version (the fix will be included in the further version):

Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip
1. Go to the WordPress Administrator Panel —> Plugins.
2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
3. After the automatic page refresh, find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Go to Plugins —> Add New —> Upload Plugin.
5. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.
Did it help?
Plugin Support sergecleantalk
(@sergecleantalk)

2 months, 3 weeks ago

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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