WooCommerce PayPal Payments requires WooCommerce to be installed and active

Hi @kuebk,

Thank you for reaching out to us we are here to help.

It sounds like the WooCommerce PayPal Payments plugin is having trouble recognizing that WooCommerce is active on your site.

Double-check that WooCommerce is properly activated. Go to Plugins > Installed Plugins in your WordPress dashboard, and ensure that WooCommerce is active. If the plugin is deactivated for any reason, re-activate it.

It will be helpful if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button.

You can do this by navigating to WooCommerce > Status > Get system report > Copy for support. You can either attach it directly or provide it via our secure?PrivateBin.

We look forward to hear from you.

Best Regards,
Jamie

Here you go: https://privatebin.syde.com/?36fb473ffb94a0a2#G721ZLxFdSbJE13UUaab3ba9zM3zSv4G64YuGBN9Tad6

Hi @kuebk ,

Thank you for sharing the System Status Report with us.

Our plugin is a WooCommerce extension, so by default, the first things that it checks is the WooCommerce plugin itself. Changing the directory name will really affect the functionality and dependencies of the plugin. Can we find out if it was installed in the correct directory?

Secondly, we noticed that the webhook status was unknown. There may be an issue with the webhooks since these are used to communicate status updates between PayPal and your site.

To ensure your site is subscribed to the latest webhooks, please navigate to the?Connection?tab in the PayPal Payments plugin settings, enable the?Logging?checkbox, and then scroll down further to the?Webhooks Status?section.

Click on?Resubscribe,?and after the page is reloaded, click?Simulate?to verify that the webhooks are being received. It may take a few seconds until a confirmation message appears.

We look forward to hear from you.

Best Regards,
Jamie

Removing the plugin and installing back resolved the issue. Thanks for your help.

Hi @kuebk,

Thank you for confirming that your issue has been resolved. We will now close this ticket since no further action is required.

Best Regards,
Jamie