Critical Error message and Settings not visible

Hi @mananmushtaq02, thanks for getting in touch. This sounds like a wider WordPress issue but I’d be happy to perform some checks for you. So we can determine more on this, please share the following:

1. Your Site Health information.?(Tools > Site Health > info > Copy site info to clipboard)
2. Have you made any recent changes to your WordPress environment, such as changing the location of your WordPress files?

You may wish to also ask a question at the fixing WordPress forum as this could be a wider WordPress issue.

Once you have shared the information I have asked for then I can check everything to see if anything stands out that may cause this to happen. Let me know if you have any questions with the above.

Hi, this error is only appearing in performane lab setting section, rest website has no such issue. This error only showed up when I upgraded the performane lab plugin

Site Health information is below.

` wp-core

version: 6.7.1
site_language: en_US
user_language: en_US
timezone: +05:30
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3651
dotorg_communication: true wp-paths-sizes

wordpress_path: /opt/bitnami/wordpress
wordpress_size: loading…
uploads_path: /opt/bitnami/wordpress/wp-content/uploads
uploads_size: loading…
themes_path: /opt/bitnami/wordpress/wp-content/themes
themes_size: loading…
plugins_path: /opt/bitnami/wordpress/wp-content/plugins
plugins_size: loading…
fonts_path: /opt/bitnami/wordpress/wp-content/uploads/fonts
fonts_size: loading…
database_size: loading…
total_size: loading… wp-dropins (2)

advanced-cache.php: true
object-cache.php: true wp-active-theme

name: Flatsome Child (flatsome-child)
version: 3.0
author: UX Themes
author_website: (undefined)
parent_theme: Flatsome (flatsome)
theme_features: core-block-patterns, post-thumbnails, block-templates, woocommerce, yoast-seo-breadcrumbs, title-tag, automatic-feed-links, customize-selective-refresh-widgets, sensei, html5, menus, post-formats, wc-product-gallery-lightbox, widgets
theme_path: /opt/bitnami/wordpress/wp-content/themes/flatsome-child
auto_update: Disabled wp-parent-theme

name: Flatsome (flatsome)
version: 3.19.7
author: UX-Themes
author_website: https://uxthemes.com
theme_path: /opt/bitnami/wordpress/wp-content/themes/flatsome
auto_update: Disabled wp-themes-inactive (5)

Flatsome: version: 3.19.4, author: UX-Themes, Auto-updates disabled
Twenty Twenty-Five: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Four: version: 1.2, author: the WordPress team (latest version: 1.3), Auto-updates disabled
Twenty Twenty-Three: version: 1.5, author: the WordPress team (latest version: 1.6), Auto-updates disabled
Twenty Twenty-Two: version: 1.8, author: the WordPress team (latest version: 1.9), Auto-updates disabled wp-plugins-active (40)

1 Razorpay: Signup for FREE PG: version: 4.6.9, author: Team Razorpay, Auto-updates disabled
Advanced Order Export For WooCommerce: version: 3.5.6, author: AlgolPlus, Auto-updates disabled
Advanced Shipment Tracking for WooCommerce: version: 3.7.1, author: zorem (latest version: 3.7.2), Auto-updates disabled
All-in-One WP Migration: version: 7.86, author: ServMask (latest version: 7.87), Auto-updates disabled
Click to Chat: version: 4.12, author: HoliThemes (latest version: 4.12.1), Auto-updates disabled
Conversios.io - All-in-one Google Analytics, Pixels and Product Feed Manager for WooCommerce: version: 7.1.9, author: Conversios, Auto-updates disabled
CTX Feed: version: 6.5.33, author: WebAppick (latest version: 6.5.34), Auto-updates disabled
Customer Reviews for WooCommerce: version: 5.63.0, author: CusRev (latest version: 5.64.0), Auto-updates disabled
Disable Cart Fragments: version: 2.3, author: Optimocha, Auto-updates disabled
Discount Rules Core: version: 2.6.6, author: Flycart, Auto-updates disabled
DTDC Econnect: version: 1.0.17.4, author: shipsyplugins, Auto-updates disabled
Email Template Customizer for WooCommerce: version: 1.2.9.2, author: VillaTheme (latest version: 1.2.10), Auto-updates disabled
Facebook for WooCommerce: version: 3.3.0, author: Facebook, Auto-updates disabled
Fish and Ships: version: 1.6, author: wpcentrics (latest version: 1.6.1), Auto-updates disabled
Flexible Shipping: version: 5.0.5, author: Octolize (latest version: 5.0.9), Auto-updates disabled
Image Prioritizer: version: 0.2.0, author: WordPress Performance Team, Auto-updates disabled
Modern Image Formats: version: 2.3.0, author: WordPress Performance Team, Auto-updates disabled
NextMove Lite - Thank You Page for WooCommerce: version: 2.19.0, author: XLPlugins, Auto-updates disabled
Optimization Detective: version: 0.7.0, author: WordPress Performance Team (latest version: 0.8.0), Auto-updates disabled
Performance Lab: version: 3.6.1, author: WordPress Performance Team, Auto-updates disabled
Pixel Manager for WooCommerce: version: 1.45.0, author: SweetCode, Auto-updates disabled
Product Filter by WBW: version: 2.7.4, author: woobewoo, Auto-updates disabled
PW WooCommerce Bulk Edit: version: 2.131, author: Pimwick, LLC, Auto-updates disabled
Rank Math SEO: version: 1.0.232, author: Rank Math SEO (latest version: 1.0.233), Auto-updates disabled
Really Simple Security: version: 9.1.2, author: Really Simple Security (latest version: 9.1.3), Auto-updates disabled
Redis Object Cache: version: 2.5.4, author: Till Krüss, Auto-updates disabled
Simple Cloudflare Turnstile: version: 1.27.1, author: Elliot Sowersby, RelyWP, Auto-updates disabled
Site Kit by Google: version: 1.139.0, author: Google (latest version: 1.140.0), Auto-updates disabled
SMSAlert - WooCommerce: version: 3.7.6, author: Cozy Vision Technologies Pvt. Ltd., Auto-updates disabled
ThumbPress: version: 5.8.4, author: ThumbPress (latest version: 5.8.6), Auto-updates disabled
WooCommerce: version: 9.4.2, author: Automattic, Auto-updates disabled
WooCommerce Cart Abandonment Recovery: version: 1.3.0, author: CartFlows Inc, Auto-updates disabled
WooCommerce Smart COD: version: 1.7.2, author: woosmartcod.com, Auto-updates disabled
WooCommerce Stripe Gateway: version: 8.9.0, author: Stripe, Auto-updates disabled
Wordfence Security: version: 8.0.1, author: Wordfence, Auto-updates disabled
WPCode Lite: version: 2.2.3.1, author: WPCode, Auto-updates disabled
WP Crontrol: version: 1.17.0, author: John Blackbourn (latest version: 1.17.1), Auto-updates disabled
WP Offload SES Lite: version: 1.7.0, author: Delicious Brains, Auto-updates disabled
WP Rocket: version: 3.17.2.1, author: WP Media (latest version: 3.17.3.1), Auto-updates disabled
WPS Hide Login: version: 1.9.17.1, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled wp-plugins-inactive (9)

Lucky Wheel for WooCommerce: version: 1.1.3, author: VillaTheme (latest version: 1.1.6), Auto-updates disabled
MailPoet: version: 4.57.0, author: MailPoet (latest version: 5.4.1), Auto-updates disabled
NextGEN Gallery: version: 3.59, author: Imagely (latest version: 3.59.6), Auto-updates disabled
PDF Invoices & Packing Slips for WooCommerce: version: 3.7.7, author: WP Overnight (latest version: 3.9.0), Auto-updates disabled
Poll, Survey & Quiz Maker Plugin by Opinion Stage: version: 19.8.20, author: OpinionStage.com (latest version: 19.8.21), Auto-updates disabled
Shiprocket: version: 2.0.2, author: Shiprocket, Auto-updates disabled
Transients Manager: version: 2.0.7, author: WPBeginner, Auto-updates disabled
Web Stories: version: 1.37.0, author: Google (latest version: 1.38.0), Auto-updates disabled
WooCommerce Legacy REST API: version: 1.0.4, author: WooCommerce, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 80M
upload_max_filesize: 80M
max_effective_size: 80 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 49152
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: not available wp-server

server_architecture: Linux 6.1.0-27-cloud-amd64 x86_64
httpd_software: Apache
php_version: 8.2.23 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 80M
php_post_max_size: 80M
curl_version: 7.88.1 OpenSSL/3.0.15
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-11-28T14:48:55+00:00
utc-time: Thursday, 28-Nov-24 14:48:55 UTC
server-time: 2024-11-28T20:18:50+05:30 wp-database

extension: mysqli
server_version: 8.0.37
client_version: mysqlnd 8.2.23
max_allowed_packet: 67108864
max_connections: 143 wp-constants

WP_HOME: https://www.gyawun.com
WP_SITEURL: https://www.gyawun.com
WP_CONTENT_DIR: /opt/bitnami/wordpress/wp-content
WP_PLUGIN_DIR: /opt/bitnami/wordpress/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable google-site-kit

version: 1.139.0
php_version: 8.2.23
wp_version: 6.7.1
reference_url: https://www.gyawun.com
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, ads, adsense
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/adsense.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
enabled_features:
adsPax: ?
audienceSegmentation: ?
conversionReporting: ?
gm3Components: ?
privacySandboxModule: ?
rrmModule: ?
signInWithGoogleModule: ?
active_conversion_event_providers:
woocommerce: add_to_cart, purchase
consent_mode: disabled
consent_api: not-detected
search-console_shared_roles: none
search-console_management: owner
search_console_property: https://www.gyawun.com/
ads_conversion_tracking_id: none
adsense_account_id: pub-483?????????????
adsense_client_id: ca-pub-483?????????????
adsense_account_status: approved
adsense_site_status: added
adsense_use_snippet: no
adsense_web_stories_adunit_id: none
adsense_setup_completed_timestamp: Not available
adsense_abr_use_snippet: no
adsense_abr_use_error_protection_snippet: no
adsense_abr_setup_status: undefined

Any update?

@mananmushtaq02 Apologies for the delay and thanks for sharing the information. As you have many active plugins on your site, lets check for a third-party plugin conflict. To do this, please follow the steps below:

1. Login to your live site from?a?Chrome browser incognito window.
2. Install and activate the?Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Modern Image Formats“.
5. Attempt to access the settings once more.

Let me know how this goes for you and if you have any other questions at this time.