Testimonials is no longer displayed on products

  • Resolved campbelldk

    (@campbelldk)


    3 months, 1 week ago

    Hi,

    I have this webshop https://campbell.dk/shop/ and have a problem with testimonials is no longer displayed on the products. The testimonials′tab is missing. The stars are visible and in the backend I’m able to see the testimonials that used to be displayed on my products.

    The following have been tried in order to fix the error

    1. Updated everything including WordPress, theme and plugins
    2. Made sure testimonials are switched on in Settings
    3. Reinstalled Woocommerce
    4. Activated troubleshooting mode with Health Check and Troubleshooting – deactivated every plugin except Woocommerce and changed theme to Twenty Twenty Four, to make sure it isn’t a plugin conflict or my theme making the problem.

    But the option to switch on testimonials in the backend under each product, productdata and advanced does not exist.

    So, what to do next??

    Thank you
    /Rasmus

    The Status System Report is here:

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.4.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.2
    Log Directory Writable: ?
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: da_DK
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.3.8
    PHP Post Max Size: 500 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.90

    SUHOSIN Installed: –
    MySQL Version: 8.0.37-29
    Max Upload Size: 500 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    astra_adv_header: 2
    astra-advanced-hook: 1
    attachment: 1646
    blossom-portfolio: 9
    bsf-sidebar: 1
    bt-success-story: 1
    cookielawinfo: 6
    courses: 1
    custom_css: 2
    custom-css-js: 1
    customize_changeset: 1
    e-landing-page: 1
    elementor_library: 3
    everest_form: 1
    forminator_forms: 1
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    landingpage_f: 1
    llms_form: 4
    mailpoet_page: 1
    monsterinsights_note: 1
    nav_menu_item: 46
    oembed_cache: 140
    page: 101
    polylang_mo: 2
    post: 141
    product: 29
    product_variation: 1
    product-feed: 2
    pt_view: 2
    revision: 8631
    seedprod: 1
    sfwd-courses: 3
    sfwd-lessons: 39
    sfwd-topic: 5
    shop_coupon: 14
    shop_order: 18
    subscribe-form: 5
    wp_block: 7
    wp_font_face: 36
    wp_font_family: 12
    wp_global_styles: 1
    wp_navigation: 1
    wpcode: 6
    wpforms: 2
    wpm-testimonial: 140

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (53) ###

    Smart Custom 404 Error Page: af NerdPress – 11.4.8
    Ahrefs SEO: af Ahrefs – 0.10.4
    Ajax Search Lite: af Ernest Marcinko – 4.12.4
    Astra Bulk Edit: af Brainstorm Force – 1.2.10
    Import / Export Customizer Settings: af Brainstorm Force – 1.1.0
    Astra Widgets: af Brainstorm Force – 1.2.15
    Automatic Featured Images from YouTube / Vimeo: af WebDevStudios – 1.2.4
    Product Feed Manager for WooCommerce: af RexTheme – 7.4.23
    Better Search Replace: af WP Engine – 1.4.7
    BlossomThemes Toolkit: af blossomthemes – 2.2.6
    Total Upkeep: af BoldGrid – 1.16.7
    Content Views: af Content Views – 4.0.2
    CookieYes | GDPR Cookie Consent: af CookieYes – 3.2.8
    Smash Balloon Custom Facebook Feed: af Smash Balloon – 4.2.6
    Custom Fonts: af Brainstorm Force – 2.1.7
    Custom Adobe Fonts (Typekit): af Brainstorm Force – 1.0.18
    Customizer Search: af Brainstorm Force – 1.1.6
    Yoast Duplicate Post: af Enrico Battocchi & Team Yoast – 4.5
    Elementor: af Elementor.com – 3.25.10
    Envato Elements: af Envato – 2.0.15
    Facebook til WooCommerce: af Facebook – 3.3.0
    GA Google Analytics: af Jeff Starr – 20241102
    Google for WooCommerce: af WooCommerce – 2.9.0
    Site Kit by Google: af Google – 1.140.0
    Header Footer Code Manager: af DraftPress – 1.1.39
    Health Check & Troubleshooting: af The www.remarpro.com community – 1.7.1
    Imagify: af Imagify Image Optimizer – Optimize Images & Convert WebP & Avif – 2.2.3.2
    WPCode Lite: af WPCode – 2.2.3.1
    Loco Translate: af Tim Whitlock – 2.6.14
    Media Cleaner: af Jordy Meow – 6.8.3
    Metapixel til WordPress: af Facebook – 4.0.1
    MailerLite - Signup forms (official): af MailerLite – 1.7.13
    Weblizar Pin It Button On Image Hover And Post: af Weblizar – 4.3
    Pre-Orders for WooCommerce: af Bright Plugins – 2.0.1
    Print, PDF & Email by PrintFriendly: af Print
    PDF
    & Email by PrintFriendly – 5.5.6

    Redirection: af John Godley – 5.5.1
    Billwerk+ Pay: af Billwerk+ – 1.7.11
    Astra Customizer Reset: af Brainstorm Force – 1.0.6
    Reviews Feed: af Smash Balloon – 1.2.0
    Sidebar Manager: af Brainstorm Force – 1.1.8
    Sticky Menu (or Anything!) on Scroll: af WebFactory Ltd – 2.33
    Strong Testimonials: af WPChill – 3.2.0
    MailerLite - WooCommerce integration: af MailerLite – 2.1.25
    WooCommerce Order Test - WP Fix It: af WP Fix It – 3.4
    WooCommerce.com Update Manager: af Automattic – 1.0.3
    WooCommerce Stripe Gateway: af Stripe – 8.9.0
    WooCommerce PayPal Payments: af WooCommerce – 2.9.4
    WooCommerce Shipping & Tax: af WooCommerce – 2.8.3
    WooCommerce: af Automattic – 9.4.2
    Wordfence Security: af Wordfence – 8.0.1
    Yoast SEO: af Team Yoast – 23.9
    WP Add Custom CSS: af Daniele De Santis – 1.1.6
    WP Rocket: af WP Media – 3.17.3.1

    ### Inactive Plugins (12) ###

    All in One SEO: af All in One SEO Team – 4.7.3
    Astra Pro: af Brainstorm Force – 4.8.3
    Broken Link Checker: af WPMU DEV – 2.4.1
    Child Theme Configurator: af Lilaea Media – 2.6.6
    Easy WP SMTP: af Easy WP SMTP – 2.7.0
    LearnDash Licensing & Management: af LearnDash – 1.3.1.2
    LearnDash LMS: af LearnDash – 4.16.1
    LearnDash LMS - Certificate Builder: af LearnDash – 1.1.1
    LearnDash LMS - Course Grid: af LearnDash – 2.0.9
    LearnDash LMS - WooCommerce Integration: af LearnDash – 2.0.0.1
    MailPoet: af MailPoet – 5.4.1
    Spectra: af Brainstorm Force – 2.17.0

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: af  – 1.9.2

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: DKK (kr.)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: course (course)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 dage
    Level threshold: –
    Log directory size: 19 KB

    ### WC Pages ###

    Shop basisside: #188 - /shop/
    Kurv: #190 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #192 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    Min konto: #614 - /min-konto/
    Vilk?r og betingelser: #1349 - /handelsbetingelser/

    ### Theme ###

    Name: Astra
    Version: 4.8.7
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ? – Hvis du redigerer WooCommerce i et hovedtema
    som du ikke selv har udviklet
    anbefaler vi
    at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema

    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: DK
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
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    pattern-toolkit-full-composability
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    remote-free-extensions
    payment-gateway-suggestions
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    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon

    Daily Cron: ? Next scheduled: 2024-11-28 17:46:22 +01:00
    Options: ?
    Notes: 222
    Onboarding: completed

    ### Action Scheduler ###

    Gennemf?rt: 2.326
    Oldest: 2024-10-28 10:58:46 +0100
    Newest: 2024-11-28 10:55:36 +0100

    Mislykket: 23.863
    Oldest: 2022-10-14 12:43:52 +0200
    Newest: 2024-11-27 01:37:59 +0100

    In-progress: 1
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    Newest: –

    Igangv?rende: 37
    Oldest: 2024-11-28 10:55:36 +0100
    Newest: 2024-12-03 05:04:25 +0100


    ### Status report information ###

    Generated at: 2024-11-28 10:55:53 +01:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @campbelldk

    Thanks for providing the system status report. Upon checking, everything looks in order with your server environment and WooCommerce setup.

    Given that you’re using the “Strong Testimonials” plugin, there might be a compatibility issue with either a recent update of WooCommerce or other plugins. Since you’ve already tried disabling other plugins and switching themes, I would suggest the following next steps:

    1. Check for any settings within the “Strong Testimonials” plugin that may affect the display of testimonials in WooCommerce.
    2. Contact the support team for “Strong Testimonials” to verify if there are any known issues with the current WooCommerce version or any specific configuration they recommend.
    3. Re-check your theme settings, as some themes have options to enable or disable elements on the single product page, which might include testimonials.

    Hope this helps.

    Thread Starter campbelldk

    (@campbelldk)

    Hello @reynierc

    Thank you very much for the reply. I will try the steps you mentioned ??
    Hopefully that works.

    Sounds like a plan @campbelldk,

    Feel free to try out the mentioned steps and do let us know how this goes.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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