Issue with the course progress

Hi @jselva84 ,

I understand your concern about the course progress not showing as 0% on the reporting page after deleting all users, and that when you add users again, they are not visible.

The issue could be related to incorrect reporting screens. You can find more details here: Student Progress – Incorrect Reporting Screens.

Please try clearing the reporting cache by clicking this button: Clear Reporting Cache, and let us know if this resolves the issue. Clearing the cache should update and show the correct data.

Also, I would like to inform you that if you have only added a user and not enrolled them in a course or membership, they will not appear in the LifterLMS report. Only users who are enrolled in a course or membership are shown on the LifterLMS reporting page.

If the issue persists, please let us know, and we’ll investigate it further.

All the best,

Hello Alexander! Yes, I did, but it didn’t work. Finally, a developer friend helped me reset the values manually.

Thanks @jselva84 for the update. Glad you were able to get it reset.

If you have any details on what data was reset, or if there are any errors on the server or in the browser console when you click on the Clear Reporting Cache button, we can investigate further. Perhaps not all data is being cleared as needed.

More information on the server-side logs can be found in this article. For the browser console you can open the Chrome devtools or similar tools in other browsers, and look for any errors on the Console tab when you click on the clear cache button.

Cheers!

Hi @jselva84,

As we haven’t had any response in over a week, I am going to mark this thread as resolved. Please reopen or post a new thread if you require further assistance.