WC Subscriptions – change payment method

Hi @dabesa

PayPal has been experiencing outages for the past 24 hrs or so. That behavior is likely related to these outage issues, especially if it started recently.

Kind Regards

@mrclayton thanks, the same customer is now trying to pay the renewal order via Paypal but they got this error:

Error processing payment. Reason: Authorization failed due to insufficient permissions.

From what I read around, is not clear if it’s a problem related to the seller or the client account.
Our account is working and receiving payments regularly.

Thanks

Hi @dabesa

Our account is working and receiving payments regularly.

Are you processing renewal payments successfully? Make sure you have reference transactions enabled on the PayPal business account.

https://docs.paymentplugins.com/wc-paypal/config/#/reference_transactions

I would also recommend re-connecting the plugin via the API Settings page to ensure all of the most current application permissions are included with the secret key that’s generated as part of the connect process.

Kind Regards

Hi @mrclayton ,

Our account is fine, we got another subscription renewal today paid via Paypal automatically.

In this case, the customer decided to change Paypal account and the new one isn’t working. Can that be a limitation on the customer paypal account?

Thanks

Can that be a limitation on the customer paypal account?

I’d need to see the log entry to better answer that. Can you go to the WooCommerce > Status > Logs page and look for the wc-ppcp log file? That should have an entry that corresponds to the error message your customer recevied.

Kind Regards