PDF Structure Issue – Cannot Remove Incorrect Total

  • Resolved alexhatzo

    (@alexhatzo)


    3 months, 1 week ago

    Hello,

    I’ve been experiencing an issue with the Cost Calculator Plugin for the past few days. It seems the structure of the PDF output has changed, and a problematic total amount is now included at the very end of the document. In my case, this total (€52,760, as shown in the attached screenshot) does not match the calculations at all and is completely irrelevant.

    The main problem is that I cannot find any way to remove or disable this total amount. It is automatically included in every PDF and must be fixed urgently, as it causes confusion for my clients.

    Could you please advise on how to resolve this issue or provide a workaround? Thank you in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hello,

    Thank you for provided feedback, we do appreciate your kind diligence,

    The PDF entry is recently included new extra config, at the moment our dev team are working on improvements. I created a task and informed our devs about including an option to remove that final total of all the total. In future updates, our devs will include the needed option. once again thank you for the shared feedback. Moreover, note that the Pro features are not allowed to be discussed from the wp.org according to the wp.org policy (here we are able to discuss only the free plugin options and settings). If you will have questions regarding to the Pro plugin configs, please let us know by submitting support tickets from our support site [support]

    Best regards

    Thread Starter alexhatzo

    (@alexhatzo)

    Hello,

    Thank you for your response. However, I must emphasize that we specifically chose your plugin and purchased the Pro version because its features were perfectly aligned with our requirements. It is therefore very disappointing that such a significant change was introduced through an update without providing users with the option to retain the previous version.

    This unexpected modification is currently causing major confusion among our clients. We have active advertising campaigns running on Google, and we rely on the plugin to function correctly and consistently. This issue is already negatively impacting our business.

    It is absolutely critical that you release an update as soon as possible to resolve this problem and restore the original functionality. As a paying customer, I expect this matter to be addressed with the highest urgency.

    Thank you for your understanding and prompt support.

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Thank you, in few days there will be update and in the update, after the plugin update you will be able to deactivate the total of totals from the PDF settings, so in the PDF there won’t be total of all totals and you will be deactivate it

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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