not reading or sending any email, test email is successful

  • I am unable to see if there is any email sent to the customers. no records, no details, and no emails. while running a test email. I am receiving the email.

    Setting:

    Enable Tracking?(Start capturing abandoned carts). – active

    Cart abandoned cut-off time ( set to 25 mints )

    Exclude email sending For ( only – processing and completed )

    Notify recovery to admin – active

    Send recovery report emails – active

    Email details added

    All other settings are disabled.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @hasham123,

    Greetings for the day!

    Apologise for the delay in response. I tried to check your checkout page and it seems the plugin files are not loading on the checkout page. See this screenshot: https://bsf.d.pr/i/QmOHWb

    Are you using any third-party plugin or theme feature that is overriding the default WooCommerce checkout page?

    Looking forard to hearing from you.

    Best Regards

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.