Website Down

  • Resolved Marina

    (@marinalavelle)


    1 week, 2 days ago

    I received notification via email that a website is down due to a critical issue. According to the email, it has to do with JetPack.

    I tried to log into wp-admin through this website and it goes back to the same page saying that this website is down due to a critical issue, meaning I am not able to log in on admin level.

    I tried to log in via www.remarpro.com and I was told that my email address is not recognized in the system. What? I’ve had the same email address for years so this should not have happened. Please advise.

    • This topic was modified 1 week, 2 days ago by James Huff. Reason: redundant link removed

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    According to the email, it has to do with JetPack.

    Are you sure the issue is due to Jetpack, or did the email come from Jetpack’s minitoring service?

    I tried to log into wp-admin through this website and it goes back to the same page saying that this website is down due to a critical issue, meaning I am not able to log in on admin level.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    I tried to log in via www.remarpro.com and I was told that my email address is not recognized in the system. What?

    Your WordPress site and www.remarpro.com are not connected in any way whatsoever. If you’ve never once posted in these forums or contributed to WordPress’s development, it makes sense that you would need to start by registering a new account here.

    Thread Starter Marina

    (@marinalavelle)

    I was able to fix the issue by renaming the plugin file to plugin.hold through FTP (I used Firezilla) then I was able to successfully log in to bring our WP up to date and renamed the folder back to plugin.

    I then addressed issues in our site health report regarding inactive plugins and themes. I deleted them all except for one back up theme.

    I also installed WP3 activate object cache to improve the performance.

    I tested our website on Chrome and Safari, it was then I noticed our website fonts being replaced to something else. I checked the developer’s tool to see what the issues were. I learned that that the website had mixed insecure contents which were why the fonts were blocked. I then installed the plugin that addressed this issue.

    Our website is working great now! Thank you so much! You are the hero!

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