No on page update for consent

  • jtyekettle

    (@jtyekettle)


    1 week ago

    Hi

    For our other sites with this plugin (with same plugins including complianz), the onpage update changes to “Granted” but with this site, it wont change. I have compared the plugin settings and I can’t find anything different. Can you help?

    https://snipboard.io/nKNlrY.jpg

    Thanks

    James

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jtyekettle

    (@jtyekettle)

    This is one that is working: https://snipboard.io/06eP5a.jpg

    Plugin Support antoiub

    (@antoiub)

    Hello @jtyekettle,

    Thank you for reaching out.

    I compared both sites and noticed some important differences you might not have recognized yet. On the non-working site, the Google tags are inserted with Google Analytics for WooCommerce, while on the working one, they are inserted with GTM4WP.

    These should be pushed to the data layer directly, but this might depend on your configuration. Even manually refreshing the site, the consent update doesn’t happen. Have you tried to rollback to a previous version or double-check the WooCommerce settings? As far as I can tell, this does not seem to be a Complianz issue, as the integration works as soon as the “statistics” cookie category is accepted, as intended by our integration.

    If this keeps not working, you might use GTM4WP as used on the working site.

    Please let me know. Looking forward to hearing you.

Viewing 2 replies - 1 through 2 (of 2 total)
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