WpVivid PRO – Not reliable, missing integrations, docs not up to date

  • Edited after fixing the issue by myself: it was due to a misconfiguration on my part; however, WpVivid support clearly stated that Fluent SMTP was the culprit without any real testing of the issue and that’s not good customer support practice.

    My review is for the Pro version.

    Here is what I don’t like:
    – support is relatively fast but not very helpful
    – the MainWp extension is unfinished so central management of your websites backups is quite a joke
    – there are unresolved PHP warnings and their recommendation is to just hide them
    – the documentation is totally not up to date and lacks proper details; I have around 21 support tickets and I am not at all satisfied by some of their answers
    – the restore option is not 100% reliable
    – in my opinion is not yet a reliable product as others

    Their prices are small compared to the competition but that doesn’t help when you have issues with the product, their support and can’t trust the reliability of your backups & restores & rollbacks.

    After around 20 support tickets most of them mainly created because lack of proper documentation or outdated documentation I feel that I don’t trust the product anymore. I really hope they will step up and polish the product and the documentation.

    • This topic was modified 1 week, 1 day ago by ltpa. Reason: edited the title
    • This topic was modified 1 week, 1 day ago by ltpa. Reason: edited the content
    • This topic was modified 5 days, 4 hours ago by ltpa. Reason: fixed the issue by myself
    • This topic was modified 5 days, 4 hours ago by ltpa. Reason: edited the content of the review
    • This topic was modified 5 days, 4 hours ago by ltpa.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    WPvivid relies on WordPress’s built-in wp_mail function for email delivery. However, Fluent SMTP plugin has implemented its own wp_mail method to override WordPress’s default functionality, which is why you aren’t receiving the email report.

    The free version of the WP Mail SMTP plugin by WPForms functions smoothly without any issues. As an alternative solution, we recommend installing this plugin; however, you have chosen not to proceed with this suggestion.

    As developers of a public product, our priority is to implement features that benefit the majority of our users, rather than catering to the specific needs of a few. We value user feedback and welcome feature suggestions for WPvivid backup MainWP extension to enhance our product’s capabilities.

    Regarding the php warnings, we have even released a new version to fix some PHP warnings, rather than simply hiding them. We are actively troubleshooting newly reported PHP warnings.

    If you encounter any issues during the restore process, please feel free to submit a support ticket so we can assist you, as we don’t even know what issue you encountered in the restore process.

    Kind regards.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @ltpa

    We are sorry about any inconvenience.

    Please note that discussion and support for premium products is not allowed in this forum.

    Would you please submit tickets to us if you have any questions or issues?

    I see that our support staff have been quite responsively and actively answering your questions and resolving the issues you’ve submitted.

    All the best,

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.