• Resolved Kim

    (@kimf)


    Worked fine a few days ago. i’ve tried deactivated plugin.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Laca

    (@lacadev)

    Hi?@kimf

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further.

    https://snipboard.io/BbziPU.jpg
    https://snipboard.io/qX3sQu.jpg

    Best regards,
    Laca from Trustindex

    Thread Starter Kim

    (@kimf)

    URL: https://shop.prodesign.dk
    MySQL Version: 8.0.37
    WP Table Prefix: clk_2b1137c5fb_
    WP Version: 6.6.2
    Server Name: shop.prodesign.dk
    Cookie Domain: shop.prodesign.dk
    CURL Library Present: Yes
    CSS path: /var/www/prodesign.dk/shop/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.1.29
    Memory Usage: 18.79MB
    Memory Limit: 2048M
    Max Upload Size: 1024M
    Max Post Size: 1024M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: On
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets til Google anmeldelser
    Plugin Version: 12.4.3
    Options:
    active: 1
    page-details: {
    “id”: “ChIJP86zr7BQUkYRReImRDCygLQ”,
    “name”: “\”Prodesign Skilte\””,
    “avatar_url”: “https:\/\/lh6.googleusercontent.com\/-lLgh09awKsQ\/AAAAAAAAAAI\/AAAAAAAAAAA\/_2jha5PwTvY\/s160-c-k-mo\/photo.jpg”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x465250b0afb3ce3f:0xb480b2304426e245!12e1”,
    “address”: “Roskildevej 16, 2620 Albertslund, Denmark”,
    “rating_number”: “26”,
    “rating_score”: “5”,
    “timestamp”: 0
    }
    subscription-id:
    proxy-check:
    style-id: 5
    review-content:

    RATING_TEXT

    P? basis af RATING_NUMBER anmeldelser

    %platform%

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    Plugin Support Laca

    (@lacadev)

    Hi @kimf

    Unfortunately, the post cut off part of the text, so to help with troubleshooting, could you please paste the entire troubleshooting text?

    You can conveniently do this by using Pastebin.
    Simply copy the troubleshooting text, paste it on the site, and share the link with us.

    This will help us review all the details thoroughly and respond with a precise solution as quickly as possible.

    Thank you for your cooperation!

    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @kimf

    We’re happy to let you know that we’ve identified and resolved the issue, which was caused by the lazy load plugin. We’ve taken care of it, so could you please check on your end to see if everything is now working as expected?

    Thank you for your patience, and feel free to reach out if there’s anything more we can assist you with. We’re here to help!

    Best regards,
    Laca from Trustindex

    Thread Starter Kim

    (@kimf)

    Yes – works now!

    Could this happen in other instances on other webpages?

    Plugin Support Laca

    (@lacadev)

    We have identified that websites utilizing the same lazyload solution may have experienced similar issues. We have resolved the conflict on our end, so there’s no action required from you. The issue should automatically correct itself on other affected websites as well.

    We apologize for any inconvenience this may have caused and appreciate your understanding.

    Best regards,
    Laca from Trustindex

Viewing 6 replies - 1 through 6 (of 6 total)
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