Issue with MyBank Button Visibility in the PayPal Plugin for WooCommerce

  • Hello,
    I am experiencing an issue with the PayPal plugin for WooCommerce: the MyBank payment button does not appear among the payment options on my site’s checkout page.

    I confirm that MyBank is active on my bank account and that my PayPal account is correctly linked. Additionally, I can see the MyBank button in the configuration preview within the plugin dashboard, but it does not display for customers at checkout.

    Could you please let me know if there are specific settings required to enable the MyBank button in the plugin?

    • Is there any specific configuration or setting in my PayPal account or in the WooCommerce plugin that I need to activate to display this option?
    • Which options should I check to ensure that MyBank is visible and selectable by customers at checkout?

    I have already confirmed that the plugin is up to date and that my PayPal account is linked to a credit card. Does it also need to be linked to a bank account?

    I would appreciate any guidance you can provide to help resolve this issue.

    Thank you in advance for your support,

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @valerik80

    Foremost, we would like to clarify some doubts. To do that, we need a full system report which contains details of our plugin.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Once we have a clearer picture of your system’s state and the specific circumstances, we can guide you better on how to resolve the issue.

    Kind regards,
    Krystian

    Thread Starter valerik80

    (@valerik80)

    Link:
    https://privatebin.syde.com/?b137172823b97406#9PctXF3BfsimFEWctCu4bm1pMDjLYRufQbuJ6vtyPgv3

    Thanks

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @valerik80

    Please navigate to the “Standard Payments” tab in the PayPal Payments plugin settings. Once there, kindly check if the option “Create gateway for alternative payment methods” is enabled or not.

    Please let me know the result so that we can assist you further.

    Kind Regards,
    Krystian

    Thread Starter valerik80

    (@valerik80)

    It is disabled.
    But if I enable it, will card payments and payments via PayPal continue to work without further modifications?

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @valerik80

    I initially thought this option was enabled, that would explain the problem.

    Please enable this option temporary. Then please navigate to WooCommerce -> Payments and enable myBank there, as it is disabled by default. Once you’ve done that, I recommend checking your checkout page in an incognito browser window with a clean cache to confirm if this resolves the problem.

    If the issue is still not resolved, you can disable the option again. Then, try connecting a sandbox account to see if the problem persists in this scenario.

    Let us know the results.

    Kind regards,
    Krystian

    Thread Starter valerik80

    (@valerik80)

    The problem is still not resolved, it’s still not visible.
    Is there maybe a way to force it via code?”

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @valerik80

    We suggest you contact us directly for further assistance. We may need to examine your logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support:?Request Support.

    Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

Viewing 7 replies - 1 through 7 (of 7 total)
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