W3 Total Cache Error: some files appear to be missing or out of place. Please re

  • Resolved Jesse Mullinax

    (@jessemullinax)


    1 week, 2 days ago

    Recently subscribed and noticed that I did not get much benefit from the plugin and then uninstalled.

    At the top of my WP admin. I had this error,
    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/adh5an3xebty/public_html/wp-content/object-cache.php.

    I went inside my plugin directory and manually deleted w3-total-cache directory.

    I then followed this path /home/adh5an3xebty/public_html/wp-content/object-cache.php and deleted that object-cache.php file and that cleared out that error at the top of my WP admin. However, I am still getting that, https://developers.facebook.com/tools/debug/?q=https%3A%2F%2F5talentrealty.com%2F Curl error: 61 (BAD_CONTENT_ENCODING) and a complete error in Linkedin https://www.linkedin.com/post-inspector/inspect/https:%2F%2F5talentrealty.com%2F

    Also, none of my social share images are working now.

    What did W3 do to my website? How can I fix all of these issues please and why did this happen when I uninstalled the plugin. Never seen such a thing.

    Thanks for the support

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @jessemullinax

    Thank you for reaching out and I am happy to help!
    Can you please remove all the files manually:

    1. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)

    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    Let me know if this helps!

    Thanks!

    Thread Starter Jesse Mullinax

    (@jessemullinax)

    Thank you. Linkedin seems fine now. FB is still showing the same error https://developers.facebook.com/tools/debug/?q=https%3A%2F%2F5talentrealty.com%2F
    Maybe ill give it some time and retest. Seems like the FB scrape again button is having issues when I test other working websites so it could be just the FB debugger. IDK. Ideas?
    Notice anything else? What other areas where you need to view?
    https://ibb.co/wQWhX8T
    I cleared my computers cache and cookies, website CDN, and still pulling that error. The FB debugger is now working on my end when I test other websites. Still pulling the
    Curl error: 61 (BAD_CONTENT_ENCODING)

    Thread Starter Jesse Mullinax

    (@jessemullinax)

    all seems fine now. thanks for the help

Viewing 3 replies - 1 through 3 (of 3 total)
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