Mail not received

  • Resolved maurasa

    (@maurasa)


    1 week, 6 days ago

    Good morning, I’ve got a problem. Automatic mails from WP are not received.

    When i’ve activated and launched the WP SMTP mail plugin, everything worked (I’ve followed the activation procedure for Brevo; then I have created an user and regularly received mail about the creation of the profile). Now, after some days, mail are no longer delivered. So I’ve tried to reactivate the plug in, and the test email is ok (but I can’t find the mail anywhere on my mail box). Can you help me, please? I am so frustrated

    Versions:
    WordPress: 6.6.2
    PHP: 8.2.23
    WP Mail SMTP: 4.2.0

    Params:
    Mailer: Brevo
    Constants: 
    Api Key: Yes

Viewing 2 replies - 1 through 2 (of 2 total)

  • I am also getting same issue.
    https://www.mindzero.com

    Versions:
    WordPress: 6.6.2
    PHP: 8.2.23
    WP Mail SMTP: 4.2.0

    Params:
    Mailer: Gmail
    Constants: 
    Api Keys: Yes

    • This reply was modified 1 week, 5 days ago by rsgoind.
    Plugin Support David

    (@dpinson)

    Hi there @maurasa and @rsgoin,

    Thanks for reaching out! When you get a moment, check your Transactional page in your Brevo account to see if the emails have appeared there, or if they are showing any type of notice. Sometimes Brevo will display a notice on the bottom of the Transactional page that relates to an account issue.

    Troubleshooting Plugin Conflicts

    If you don’t see anything like that, there may be a plugin conflict causing an issue.

    Deactivate Other Plugins:

    If the issue is a plugin conflict, you’ll need to follow these steps to find out which one is causing the problem.

    • Methodical Approach: Deactivate all plugins except WP Mail SMTP.
    • Testing: Retry the Email Test after each deactivation. If it works, you’ve found the conflicting plugin!
    • Reactivation: Reactivate plugins one by one, testing the Email Test each time. This pinpoints the troublemaker.

    Check for Theme Conflicts (Less Common):

    While less frequent, themes can sometimes cause issues.

    • Switch to Default: Temporarily activate a default WordPress theme (like Twenty Twenty-Three).
    • Test Again: If the Email Test works, your theme might be the culprit.

    I hope that helps! Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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