cancel payment

  • Resolved bramvds

    (@bramvds)


    1 week, 6 days ago

    Hi,

    When choosing a payment method and choose for finish order. customers are send to that payment method on a mollie page. If then a customers wants to cancel that payment because of wanting to change the adress or payment method, it gets redirected to for instance:
    https://www.fightplaza.nl/afrekenen/order-pay/114173/?pay_for_order=true&key=wc_order_Sl5gu2yRVj6et&utm_nooverride=1
    Which only shows the payments methods in a bad layout.

    But i would like all customers after a cancellation to be redirected to:
    https://www.fightplaza.nl/afrekenen/
    So that the layout is correct and they are able to change the adress

    How to achieve this?
    Mollie 1st line support told me it is because of woocommerce and not mollie, but it really only happens with mollie payments. It tried several other payment providers were the redirect is correct.

    • This topic was modified 1 week, 6 days ago by bramvds.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @bramvds

    Currently, the plugin is designed so that if a customer cancels a payment, they are directed to a page with a this UI. If you’d prefer customers to avoid seeing this page and instead start the checkout process over, you can set the?Order status after canceled payment?to?Cancelled. This setting will require customers to restart their order if they need to change their payment method or address.

    https://prnt.sc/FbXqjPldabXA

    I’ll also share this feedback with our developers for future improvements to offer more flexibility with redirection after canceled payments.

    Thank you for reaching out, and let us know if there’s anything more we can assist you with!

    Regards,
    Femi

    Thread Starter bramvds

    (@bramvds)

    @femiyb Thanks. Of course the cancelled setting is not an option as the client has to start over again. It just has to redirect to the checkout url, without anything extra in the url. So that you can change adress or payment method.

    Please check this:
    https://www.loom.com/share/970174635c3e4db4b24ce54b326ccabd?sid=6af8e746-5abe-4d54-90ad-6ce6e57ba037

    Plugin Support Femi

    (@femiyb)

    Hello @bramvds

    Here is the update from the developers:

    Currently, WooCommerce does not automatically display billing fields on the cancellation return page after a payment is canceled. If you’d like to allow customers to modify their billing information upon returning, you could try redirecting customers back to the checkout page after a canceled payment so they can easily update billing fields and retry payment.

    Regards,
    Femi.

    Thread Starter bramvds

    (@bramvds)

    So sure it has nothing to do with mollie plugin?
    Because the url when i cancel payment is different from when i use a none mollie payment method and cancel.

Viewing 4 replies - 1 through 4 (of 4 total)
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