Problem with the attributes

Hi @tomecoteers ,

Thank you for reaching and for sharing your experience. That’s a bit odd, it could be a sync issue. To sort this out, try doing a quick check by going to “Products” > “Attributes,” then click on “Configure terms” for Cat. 2 (VLT: 18-43%). You’ll see a list of assigned here when you click “Count”.

Next, hop over to edit the actual product pages to ensure the right attributes are set. If things still look off, sometimes just saving the attributes again should refresh the sync.

Made a quick video on how to find it: https://www.loom.com/share/9cbf75403190473d9224888b46e4542c?sid=9cbf243c-2eac-485d-a15e-64b3e7b62666

If you’re still having trouble, please share what you’re seeing on your end so we can take a closer look. You can use snipboard.io to take a screenshot or loom.com to record your screen. Just follow the instructions on those pages, then paste the link here.

Looking forward to getting this sorted out.

Hi @reynierc ,

Thanks for your quick reply I’ve made a video where I show what the problem exactly is:
https://www.loom.com/share/2708adb56659421d8bb62030dee97f57?sid=985b9fab-a914-4447-994e-52eb6bbffd1a

As you can see, the product is still listed under the “Cat. 2 (VLT: 18-43%).” attribute even when it doesn’t have the attribute, I also tried to reset the termcount in the WooCommerce Tools but that didn’t work?

I’d like to hear from you and thanks again for the quick reply.

Hi there!

Thank you for sharing the screen recording. I can see that you haven’t assigned any attributes to the product, yet they are still appearing in the attribute count.

This seems to be caused by a plugin conflict or a theme issue. To assist you further, could you please run a conflict test by following the instructions in this article?
https://woocommerce.com/document/how-to-test-for-conflicts/

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

Once we have more information, we’ll be able to assist you further.

Hi Shahzeen,

This is the System Status Report:

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Engine InnoDB<br>alsT3hY_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>alsT3hY_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>alsT3hY_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_actionscheduler_actions: Data: 2.28MB + Index: 1.58MB + Engine InnoDB<br>QD41qZf9_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_actionscheduler_logs: Data: 3.28MB + Index: 2.44MB + Engine InnoDB<br>QD41qZf9_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_blc_instances: Data: 0.13MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_blc_links: Data: 0.42MB + Index: 0.14MB + Engine InnoDB<br>QD41qZf9_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_cmplz_cookies: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_comments: Data: 2.52MB + Index: 1.17MB + Engine InnoDB<br>QD41qZf9_defender_audit_log: Data: 2.52MB + Index: 0.78MB + Engine InnoDB<br>QD41qZf9_defender_email_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_defender_lockout: Data: 1.52MB + Index: 0.44MB + Engine InnoDB<br>QD41qZf9_defender_lockout_log: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>QD41qZf9_defender_quarantine: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_defender_unlockout: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_ecoteers_notifier_plugin: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>QD41qZf9_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_e_submissions: Data: 0.05MB + Index: 0.27MB + Engine InnoDB<br>QD41qZf9_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>QD41qZf9_e_submissions_values: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB<br>QD41qZf9_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_background_task: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB<br>QD41qZf9_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_strings: Data: 0.05MB + Index: 0.09MB + Engine InnoDB<br>QD41qZf9_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_icl_translations: Data: 0.16MB + Index: 0.33MB + Engine InnoDB<br>QD41qZf9_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_iqblock_logging: Data: 3.52MB + Index: 1.52MB + Engine InnoDB<br>QD41qZf9_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>QD41qZf9_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_log: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletters: Data: 0.03MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_newsletter_templates: Data: 3.52MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_scheduled_tasks: Data: 0.31MB + Index: 0.22MB + Engine InnoDB<br>QD41qZf9_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_unsubscribes: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>QD41qZf9_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_subscribers: Data: 0.16MB + Index: 0.38MB + Engine InnoDB<br>QD41qZf9_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_subscriber_segment: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_options: Data: 8.50MB + Index: 0.22MB + Engine InnoDB<br>QD41qZf9_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_pmxe_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_postmeta: Data: 44.55MB + Index: 7.03MB + Engine InnoDB<br>QD41qZf9_posts: Data: 13.50MB + Index: 0.89MB + Engine InnoDB<br>QD41qZf9_redirection_404: Data: 1.02MB + Index: 0.27MB + Engine InnoDB<br>QD41qZf9_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>QD41qZf9_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_smartcrawl_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_stock_notifier: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_stock_text: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_termmeta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB<br>QD41qZf9_term_relationships: Data: 0.28MB + Index: 0.16MB + Engine InnoDB<br>QD41qZf9_term_taxonomy: Data: 0.17MB + Index: 0.11MB + Engine InnoDB<br>QD41qZf9_trp_dictionary_nl_nl_en_us: Data: 0.05MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_trp_gettext_en_us: Data: 0.09MB + Index: 0.11MB + Engine InnoDB<br>QD41qZf9_trp_gettext_nl_nl: Data: 0.36MB + Index: 0.27MB + Engine InnoDB<br>QD41qZf9_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_trp_gettext_original_strings: Data: 0.23MB + Index: 0.13MB + Engine InnoDB<br>QD41qZf9_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_trp_original_strings: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_usermeta: Data: 0.27MB + Index: 0.08MB + Engine InnoDB<br>QD41qZf9_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wc_customer_lookup: Data: 0.11MB + Index: 0.08MB + Engine InnoDB<br>QD41qZf9_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>QD41qZf9_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wc_order_product_lookup: Data: 0.22MB + Index: 0.23MB + Engine InnoDB<br>QD41qZf9_wc_order_stats: Data: 0.16MB + Index: 0.14MB + Engine InnoDB<br>QD41qZf9_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_product_meta_lookup: Data: 0.09MB + Index: 0.17MB + Engine InnoDB<br>QD41qZf9_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>QD41qZf9_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>QD41qZf9_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>QD41qZf9_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>QD41qZf9_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>QD41qZf9_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wpf_filters: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>QD41qZf9_wpf_meta_data: Data: 0.27MB + Index: 0.55MB + Engine InnoDB<br>QD41qZf9_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>QD41qZf9_wpf_meta_values: Data: 0.02MB + 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Dashboard: by WPMU DEV – 4.11.26<br>Sequential Order Numbers for WooCommerce: by WebToffee – 1.6.6<br><br>### Inactive Plugins (2) ###<br><br>Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.5.4<br>iQ Block Country: by Pascal – 1.2.24<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php<br><br>### Must Use Plugins (1) ###<br><br>Hosting: by  – 0.1<br><br>### Settings ###<br><br>Legacy API Enabled: ?<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br>woosb (woosb)<br>woosg (woosg)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 4 MB<br><br>### WC Pages ###<br><br>Shop base: ? Page not set<br>Cart: #114 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #115 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: ? Page not set<br>Terms and conditions: #9 - /algemene-voorwaarden/<br><br>### Theme ###<br><br>Name: Ecoteers Theme<br>Version: 1.0.0.1655312645<br>Author URL: https://ecoteers.nl<br>Child Theme: ?<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.0.1 – 3.1.1 is available<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: ecoteers-theme/woocommerce/checkout/cart-errors.php<br>ecoteers-theme/woocommerce/checkout/form-billing.php<br>ecoteers-theme/woocommerce/checkout/form-checkout.php<br>ecoteers-theme/woocommerce/checkout/form-coupon.php<br>ecoteers-theme/woocommerce/checkout/form-login.php<br>ecoteers-theme/woocommerce/checkout/form-pay.php version 7.0.1 is out of date. The core version is 8.2.0<br>ecoteers-theme/woocommerce/checkout/form-shipping.php<br>ecoteers-theme/woocommerce/checkout/order-receipt.php<br>ecoteers-theme/woocommerce/checkout/payment-method.php<br>ecoteers-theme/woocommerce/checkout/payment.php version 7.0.1 is out of date. The core version is 8.1.0<br>ecoteers-theme/woocommerce/checkout/review-order.php<br>ecoteers-theme/woocommerce/checkout/terms.php<br>ecoteers-theme/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### WC Pages Translations ###<br><br>Shop base: ? Page not set<br>Cart: ? The shortcode or block is missing for the translations in Nederlands<br>English<br><br>Checkout: ? The shortcode or block is missing for the translations in Nederlands<br>Deutsch<br>Fran?ais<br>English<br><br>My account: ? Page not set<br>Terms and conditions: ? Missing translation: English<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-20 07:56:05 +01:00<br>Options: ?<br>Notes: 167<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 4,409<br>Oldest: 2024-10-19 14:44:20 +0000<br>Newest: 2024-11-19 13:45:24 +0000<br><br>Failed: 698<br>Oldest: 2024-06-14 19:17:39 +0000<br>Newest: 2024-10-22 18:53:06 +0000<br><br>Pending: 4<br>Oldest: 2024-11-19 19:58:50 +0000<br>Newest: 2024-11-20 12:26:46 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-19 15:05:19 +01:00<br>

These are the fatal logs:

2024-11-12T09:42:06+00:00 CRITICAL Uncaught Error: Call to undefined method Elementor\Core\DocumentTypes\Post::print_content() in /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/loop-builder/skins/skin-loop-base.php:202 CONTEXT: {"error":{"type":1,"file":"/var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/loop-builder/skins/skin-loop-base.php","line":202},"backtrace":["","#0 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/loop-builder/skins/skin-loop-base.php(187): ElementorPro\Modules\LoopBuilder\Skins\Skin_Loop_Base->render_post_content(7491)","#1 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/woocommerce/skins/skin-loop-product.php(56): ElementorPro\Modules\LoopBuilder\Skins\Skin_Loop_Base->render_post()","#2 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/posts/skins/skin-base.php(929): ElementorPro\Modules\WooCommerce\Skins\Skin_Loop_Product->render_post()","#3 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/loop-builder/skins/skin-loop-base.php(130): ElementorPro\Modules\Posts\Skins\Skin_Base->render()","#4 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/woocommerce/skins/skin-loop-product.php(36): ElementorPro\Modules\LoopBuilder\Skins\Skin_Loop_Base->render()","#5 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/skin-base.php(66): ElementorPro\Modules\WooCommerce\Skins\Skin_Loop_Product->render()","#6 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/skin-base.php(74): Elementor\Skin_Base->render_static()","#7 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(633): Elementor\Skin_Base->render_by_mode()","#8 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(776): Elementor\Widget_Base->render_content()","#9 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Widget_Base->print_content()","#10 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(1442): Elementor\Element_Base->print_element()","#11 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Element_Base->print_content()","#12 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(1442): Elementor\Element_Base->print_element()","#13 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/base/element-base.php(483): Elementor\Element_Base->print_content()","#14 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/core/base/document.php(1875): Elementor\Element_Base->print_element()","#15 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/core/base/document.php(1800): Elementor\Core\Base\Document->do_print_elements(Array)","#16 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(412): Elementor\Core\Base\Document->print_elements(Array)","#17 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/includes/frontend.php(1207): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_elements_with_wrapper(Array)","#18 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/core/base/document.php(1249): Elementor\Frontend->get_builder_content(8049, false)","#19 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/modules/library/documents/library-document.php(76): Elementor\Core\Base\Document->get_content(false)","#20 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(158): Elementor\Modules\Library\Documents\Library_Document->get_content(false)","#21 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(173): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_content()","#22 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php(370): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->print_content()","#23 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php(246): ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->do_location('archive')","#24 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager->ElementorPro\Modules\ThemeBuilder\Classes\{closure}()","#25 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/modules/page-templates/module.php(207): call_user_func(Object(Closure))","#26 /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(19): Elementor\Modules\PageTemplates\Module->print_content()","#27 /var/www/vhosts/gooff.shop/httpdocs/wp-includes/template-loader.php(106): include('/var/www/vhosts...')","#28 /var/www/vhosts/gooff.shop/httpdocs/wp-blog-header.php(19): require_once('/var/www/vhosts...')","#29 /var/www/vhosts/gooff.shop/httpdocs/index.php(17): require('/var/www/vhosts...')","#30 {main}","thrown"]}

And this one:

2024-11-01T12:47:49+00:00 CRITICAL Uncaught ValueError: Path cannot be empty in /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/woocommerce/includes/wc-template-functions.php:53 CONTEXT: {"error":{"type":1,"file":"/var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/woocommerce/includes/wc-template-functions.php","line":53},"backtrace":["","#0 /var/www/vhosts/gooff.shop/httpdocs/wp-includes/class-wp-hook.php(324): wc_template_redirect('')","#1 /var/www/vhosts/gooff.shop/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)","#2 /var/www/vhosts/gooff.shop/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action(Array)","#3 /var/www/vhosts/gooff.shop/httpdocs/wp-includes/template-loader.php(13): do_action('template_redire...')","#4 /var/www/vhosts/gooff.shop/httpdocs/wp-blog-header.php(19): require_once('/var/www/vhosts...')","#5 /var/www/vhosts/gooff.shop/httpdocs/index.php(17): require('/var/www/vhosts...')","#6 {main}","","Next ValueError: Path cannot be empty in /var/www/vhosts/gooff.shop/httpdocs/wp-content/plugins/woocommerce/includes/wc-template-functions.php:53",""]}

Hi there!

I can see that you’re encountering two errors—one related to the Elementor plugin and another related to WooCommerce. Additionally, it looks like you’re not using the latest version of WordPress.

First, could you please update WordPress to the latest version and check if the issue persists? For testing, try deactivating the Elementor plugin and see if that resolves the issue.

If the problem continues, could you run a conflict test by following the instructions I shared in my previous response? This involves activating only the default theme and the WooCommerce plugin to check if the issue is resolved.

Let me know how it goes!

Goodmorning,

these are the steps I did to test if the issue persists

• First updated WordPress to the newest version
• checked if this solved the issue (it did not solve it)
• Then i disabled elementor (problem still persists)
• Then i started the conflict test and updated all plugins
• Turned off all plugins except woocommerce (this was the only active plugin)
• problem still persists

So if i’m going to make a guess, it seems the issue is present in the woocommerce plugin. This is of course an assumption i’m making. What can be the next step to solve this problem.

Hi there,

Thank you for providing more details. To assist you further, could you please confirm whether the issue you’re experiencing is specific to the “Cat. 2 (VLT: 18-43%)” attribute, or if it’s affecting all attributes?

If the issue is only occurring with this specific attribute, could you try deleting it and then re-adding it for testing purposes? Additionally, please activate the default Twenty Twenty-Four theme and only the WooCommerce plugin, then check if the issue persists.

We weren’t able to replicate the issue on our test site, so it seems there may be some settings on your site causing the problem. Please follow the suggested steps above and let me know if that resolves the issue.