Listing template

  • claudiopisu

    (@claudiopisu)


    2 weeks ago

    Hi,
    Two years ago I brought a theme in Themeforest website called “Wrooom” (I attached the license) to build a website for a customer (https://www.dna-moto.it). With that theme, there was also your “Motors” plugin. All was set perfectly when I published the website.

    User who made the theme decided, I think last year, to dismiss it, so no updates, services… Many things I had configurated with the theme disappeared… Actually I saw also your plugin is changed: there are no templates there were at the beginning for example. So the details page is totally to reorder…

    I’m asking to you a little help.

    For example, reading documentation of the “Motors” plugin, basically there’re some templates but there’re no ones in my version.

    In the settings of the details page, I’m off all the buttons but instead a couple of those still appear (https://www.dna-moto.it/listings/royal-enfield-shotgun-650/).

    I know I’m not a PRO user and it passed a lot of time from when I buyed the theme with “Motors” plugin included in it, but please if you can give me a little help, it will be very appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    Hello @claudiopisu,

    Thank you for reaching out and providing the details of your issue.

    We understand the difficulties you’re facing with the “Motors” plugin after the theme was discontinued. However, it is a bit challenging for us to comment on this specific case without reviewing the plugin settings directly.

    Additionally, please note that we are unable to discuss paid features of our products on this platform. To better assist you, we kindly ask that you contact us via email at [email protected], providing us with access to your website and a detailed description of the issues you are experiencing. This will allow us to investigate the case more thoroughly and offer the necessary assistance.

    We truly appreciate your understanding, and we look forward to helping you resolve this issue.

    Best regards,

    Julia Ten

    Stylemix Support Team

    Thread Starter claudiopisu

    (@claudiopisu)

    Good morning Julia,
    just sent an email
    Regards
    Claudio

    Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    Hello @claudiopisu ,

    Thank you for your patience while we reviewed your case.

    We identified two issues:

    Due to theme/plugin settings, you didn’t receive the default template. We’ve manually fixed it, and the listings should now display correctly. Could you please check if everything is displayed correctly in the listing page? If you would like to modify the template, you can follow this guide: Listing Template Documentation.

    Iqonic Estensioni Plugin was overriding your Elementor templates. We’ve temporarily disabled it, so please check if everything is displaying correctly on the site now.

    Since we’ve resolved these issues, we’d greatly appreciate it if you could leave us a 5-star review. Your feedback helps us improve. You can review us here: Leave a Review.

    Best regards,

    Julia Ten

    Stylemix Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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