500 errors from Jetpack connection issues

Here is a screenshot of the first few errors. There are thousands of them, and they’re coming in about every second.

It looks like I can’t upload screenshots easily. I can go through setting everything up via Imgur (as per the instructions here) but I will wait to see if anyone actually needs the screenshots first.

Hi there,

I can see that you have installed Jetpack correctly, but there is one more thing you’ll need to do to, that look like it could be related to your issue.

We require a user-authenticated connection to WordPress.com. Jetpack is a plugin that allows you to use features we developed on WordPress.com on your self-hosted website through the Jetpack plugin. Since these features were built for WordPress.com sites, we need to connect your site via the Jetpack plugin to a WordPress.com account. You can find more details about this here:

https://jetpack.com/support/why-the-wordpress-com-connection-is-important-for-jetpack/

Please follow these steps to connect:

1. Go to the Jetpack menu in your?WP Admin?dashboard
2. Access your?Jetpack → My Jetpack
3. Scroll down to find the?Connection?area
4. Click?Connect your WordPress.com account to connect Jetpack?to your WordPress.com account

Let us know when you have done this, and we can take another look at your Jetpack connection.

Also, it would be nice to see the error log you mentioned before.

Thanks.

Ok, thanks for the clear instructions. Before, it showed “Site connected”. Now it also says “Connected as irvinesisters (Owner).”

It looks like the errors are no longer coming in every second, although the older ones are still there.

Update: errors are still coming in, just not as quickly….

Hi @litp –

Can you share a recent example of the errors? How frequently are they coming in?

I set the log to show the last 1,000 errors, and it goes back 4 hours. So mathematically, we’re getting an average of 250/hour or about once every 15 seconds.

Hi @litp –

Could you provide us with a screenshot (or better yet plaintext) showing the 500 errors specifically and the references to Jetpack? In your most recent screenshot, it has logs from several different things and the only reference to Jetpack is a 200. I don’t see any references to the /wp-json/wpcom/v2/memberships/status?source=gutenberg from your first post.

Once we have that information, we can take another look and escalate to our development team if needed.

Kinsta shows a maximum of 20,000 errors which at this point only goes back 10 hours. I don’t know how to filter them to look for Jetpack.

I’m looking through the log now while I wait for Kinsta to reply. I found this:

lionsinthepiazza.com 35.236.2.2 [14/Nov/2024:18:54:03 +0000] GET “/wp-json/jetpack/v4/sync/spawn-sync?time=1731610442&request_lock_id=1731610442.7867” HTTP/2.0 200 “-” “WordPress/6.7; https://lionsinthepiazza.com” 35.236.2.2 “/index.php” – 0.81 236 0.195 0.194

and

lionsinthepiazza.com 35.236.2.2 [14/Nov/2024:18:53:58 +0000] GET “/wp-json/jetpack/v4/sync/spawn-sync?time=1731610438&request_lock_id=1731610438.069” HTTP/2.0 200 “-” “WordPress/6.7; https://lionsinthepiazza.com” 35.236.2.2 “/index.php” – 0.81 236 0.165 0.165

for starters

also

lionsinthepiazza.com 162.241.216.20 [14/Nov/2024:17:58:56 +0000] GET “/wp-json/jetpack/v4/sync/spawn-sync?time=1731607136&request_lock_id=1731607136.0178” HTTP/2.0 200 “-” “WordPress/6.5.5; https://lionsinthepiazza.com” 162.241.216.20 “/index.php” – 0.81 236 0.133 0.134

lionsinthepiazza.com 35.236.2.2 [14/Nov/2024:17:51:41 +0000] GET “/wp-json/jetpack/v4/sync/spawn-sync?time=1731606699&request_lock_id=1731606699.9087” HTTP/2.0 200 “-” “WordPress/6.7; https://lionsinthepiazza.com” 35.236.2.2 “/index.php” – – 0 1.517 1.517

lionsinthepiazza.com 35.236.2.2 [14/Nov/2024:17:51:36 +0000] GET “/wp-json/jetpack/v4/sync/spawn-sync?time=1731606694&request_lock_id=1731606694.5506” HTTP/2.0 200 “-” “WordPress/6.7; https://lionsinthepiazza.com” 35.236.2.2 “/index.php” – – 0 1.811 1.811

this one seems different

lionsinthepiazza.com 192.0.86.159 [14/Nov/2024:18:54:03 +0000] POST “/xmlrpc.php?for=jetpack&token=jbort%290Y4EYjHT%21Uu7%26lkCyxL5N3%25ZoU%3A1%3A1&timestamp=1731610439&nonce=XLbvBj6IAD&body-hash=v7%2FWFoZhbNFDvuMuROailD1dywk%3D&signature=Kp76C%2Bkwo4%2BAEKhr1qy4tLgUFwU%3D” HTTP/2.0 200 “https://lionsinthepiazza.com/xmlrpc.php?for=jetpack&token=jbort%290Y4EYjHT%21Uu7%26lkCyxL5N3%25ZoU%3A1%3A1&timestamp=1731610439&nonce=XLbvBj6IAD&body-hash=v7%2FWFoZhbNFDvuMuROailD1dywk%3D&signature=Kp76C%2Bkwo4%2BAEKhr1qy4tLgUFwU%3D” “Jetpack by WordPress.com” 192.0.86.159 “/xmlrpc.php” – – 2421 3.399 3.399

Here is the latest version of the error I originally posted

I now understand that the “200” entries I sent above are normal traffic. But according to Kinsta, we did get 3 5XX errors in the last 24 hours. It looks like they are 523 errors but I don’t have the actual coding.