Error message processing transactions

  • I am experienceing the following issue when processing orders
    “There was an error processing your order. Please check for any charges in your payment method and review your?order history?before placing the order again.”

    I disconnected stripe and reconnected to no avail. I tride cash on delivery option but am getting the same error.

    TIA

    David

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @dacman,

    Thank you for reaching out.

    I’m sorry to hear you’re having issues with order processing. This error message typically indicates an issue with the payment gateway.

    However, as you’re experiencing the same issue even with the Cash on Delivery option, it suggests there might be a different problem.

    Firstly, please ensure that your WooCommerce and payment gateway plugins are updated to the latest versions. If they are and the problem persists, I’d recommend temporarily disabling all other plugins except WooCommerce and your payment gateway to see if there’s a conflict.

    If the issue still exists, it might be related to your theme. To test this, you could briefly switch to a default WordPress theme like Twenty Twenty-Four or Storefront and try processing an order.

    Let us know how this goes.

Viewing 1 replies (of 1 total)
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