• Hello

    I’m experiencing an issue with Contact Form 7 where emails are being sent in HTML format, even though I need them to be in plain text. I have included HTML content in the message body, but I would prefer the emails to be sent as plain text.

    Also Checked the “Use HTML content type”, but this did not resolve the issue.

    Using this code in Message body.

    <div>
    <p>Dear <strong>[Name]</strong>,</p>

    <p>Thank you for reaching out to us regarding the [Service] of your water purifier! We appreciate your trust in <strong>Shapure</strong> products.</p>

    <p>We have received your request and will review the details you provided. A member of our team will get back to you shortly to confirm your installation appointment and address any additional questions you may have.</p>

    <p>Here’s a summary of the information we received:</p>

    <table style="width: 100%; border-collapse: collapse; font-size: 14px;">
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Name</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[Name]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Phone Number</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[Phone-Number]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Email</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;"><a href="mailto:[Email]" style="color: #4CAF50;">[Email]</a></td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Purchased From</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[Store]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Order ID</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[amazon-order-id] [flipkart-order-id] [shapure-order-id]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Service Requested</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[Service]</td>
    </tr>
    <tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Address</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[Address]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>City</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[City]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>State</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[State]</td>
    </tr>
    <tr>
    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;"><strong>Zip Code</strong></td>
    <td style="padding: 8px; border: 1px solid #ddd;">[PinCode]</td>
    </tr>
    </table>

    <p>If you need to make any changes or have further inquiries, please don’t hesitate to contact us at <a href="mailto:[email protected]" style="color: #4CAF50;">[email protected]</a> or call us at <strong><a href="tel:+91" style="color: #4CAF50;">+91 </a></strong>.</p>

    <p>Thank you once again for choosing <strong>Shapure</strong>!</p>

    <p>Best regards,<br>
    Shapure Team<br>
    <em>Anand Sha</em></p>
    </div>

    Reciveing this email after submiting the form

    Content-Type: text/html; charset=UTF-8

    Content-Transfer-Encoding: 8bit



    <!doctype html>

    <html xmlns="https://www.w3.org/1999/xhtml" dir="ltr" lang="en-US">

    <head>

    <title>Thank You for Your Request of Installation!</title>

    </head>

    <body>

    <div>

    <p>Dear <strong>anand kumar</strong>,

    </p>

    <p>Thank you for reaching out to us regarding the Installation of your water purifier! We appreciate your trust in <strong>Shapure</strong> products.

    </p>

    <p>We have received your request and will review the details you provided. A member of our team will get back to you shortly to confirm your installation appointment and address any additional questions you may have.

    </p>

    <p>Here’s a summary of the information we received:

    </p>

    <table style="width: 100%; border-collapse: collapse; font-size: 14px;">

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;">

    <p><strong>Name</strong>

    </p>

    </td>

    <td style="padding: 8px; border: 1px solid #ddd;">

    <p>anand kumar

    </p>

    </td>

    </tr>

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;">

    <p><strong>Phone Number</strong>

    </p>

    </td>

    <td style="padding: 8px; border: 1px solid #ddd;">

    <p>8802513199

    </p>

    </td>

    </tr>

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;">

    <p><strong>Email</strong>

    </p>

    </td>

    <td style="padding: 8px; border: 1px solid #ddd;">

    <p><a href="mailto:[email protected]" style="color: #4CAF50;">[email protected]</a>

    </p>

    </td>

    </tr>

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;">

    <p><strong>Purchased From</strong>

    </p>

    </td>

    <td style="padding: 8px; border: 1px solid #ddd;">

    <p>Shapure

    </p>

    </td>

    </tr>

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd; background-color: #f9f9f9;">

    <p><strong>Order ID</strong>

    </p>

    </td>

    <td style="padding: 8px; border: 1px solid #ddd;">

    <p>dsfsadffsd654654654 65465465465465465465 65465

    </p>

    </td>

    </tr>

    <tr>

    <td style="padding: 8px; border: 1px solid #ddd;
    </div></body>

    </html>

    how i can get the mail in plain text?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter kishansha

    (@kishansha)

    I am Using Astra Theme and the list of plugin:

    Razorpay
    Advanced Shipment Tracking for WooCommerce
    Astra Hooks
    Contact Form 7
    DIGITS: WordPress Mobile Number Signup and Login
    Easy Table of Contents
    Elementor
    Elementor Header & Footer Builder
    Essential Addons for Elementor
    Facebook for WooCommerce
    Google for WooCommerce
    LiteSpeed Cache
    Maintenance
    Paytm WooCommerce Payment Gateway
    PDF Invoices & Packing Slips for WooCommerce
    PhonePe Payment Solutions
    Premium Addons for Elementor
    Rank Math SEO
    Side Cart WooCommerce
    Templately
    UpdraftPlus - Backup/Restore
    User Menus
    WC Cancel Order
    WooCommerce
    WooCommerce Legacy REST API
    WooCommerce Partial COD - Payment Gateway Restrictions & Fees
    WooCommerce Partial COD - Premium (Add-On)
    Wordfence Security
    CF7 to Webhook
    Contact Form 7 Widget For Elementor Page Builder & Gutenberg Blocks
    Select Extensions For CF7
    Extensions For CF7

    • This reply was modified 2 weeks, 5 days ago by kishansha.
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.