Option to deliver to non-billing address absent

  • Resolved dozza

    (@dozza)


    3 weeks ago

    This site is built in Divi Child theme. Checkout is using the Woo shortcode to display checkout. In Shipping Settings > Shipping Destination I have it set to ‘Default to customer billing address’, but usually the checkout offers the option to deliver to a separate shipping address. Why are we not seeing this?

    I’ve been through troubleshooting with Divi support, tried in divi safe mode and with default WP theme, but no joy. Have even added snippet to ensure ship to different address is enabled, as follows:

    add_filter('woocommerce_ship_to_different_address_checked', '__return_true', 999);

    Any suggestions or thoughts on this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Niels Lange

    (@nielslange)

    Hello @dozza ??

    This site is built in Divi Child theme. Checkout is using the Woo shortcode to display checkout. In Shipping Settings > Shipping Destination I have it set to ‘Default to customer billing address’, but usually the checkout offers the option to deliver to a separate shipping address. Why are we not seeing this?

    If I understand your issue correctly, then you are only seeing the fields for the billing address, but not for the shipping address. This issue might be caused by one of the following reasons:

    • Cart only contains virtual products
      As virtual products do not require shipping, the fields for the shipping address will not appear.
    • No shipping options available
      The fields for the shipping address only appear when at least one shipping method is available. You can check the shipping methods via WooCommerce > Settings > Shipping.

    I hope this helps to solve this issue.

    Thread Starter dozza

    (@dozza)

    Neils

    I do have 2 shipping zones configured, which i assume you mean by ‘shipping options’ or ‘shipping Method’? – I don’t see reference to your ‘words’ within Woo Settings – apologies for being pedantic.

    But you’re absolutely right – all this site’s ‘products’ are ‘Simple > Virtual’, such as hire fees and donations. I hadn’t though this through clearly – I was wondering why they hadn’t had any customer complaints for the last 6 years. Thanks for easing my panic.

    Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @dozza ,

    We’re glad to hear the explanation made things a bit clearer for you! Yes, the term ‘shipping options’ refers to the shipping zones and methods you’ve set up.

    Since all your products are virtual, there’s no need for a shipping address. If you start selling physical products that require shipping, you’ll see the option for customers to enter a different shipping address.

    If anything else pops up, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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