Unable to connect google ads account to woocommerce

Hello fernie284,

Thank you for contacting WooCommerce support.

I understand you’re experiencing an issue connecting your Google Ads account to WooCommerce, despite everything else being linked correctly.

This may be a connection issue between your site and Google.
Is this the first time you are setting up Google for WooCommerce on this site?

To help investigate further, could you please send a copy of your site’s System Status Report?
You can find this by navigating to WooCommerce > Status. From there, select Get system report and then Copy for support.

This will give us a clearer view of your setup.
Looking forward to your response. ??

Hi Zubair,

Here it is.

WordPress Environment

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Page not set<br>Cart: #11 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #13513 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #12720 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Omexo Child<br>Version: 1.0<br>Author URL: https://themeforest.net/user/thememeta<br>Child Theme: ?<br>Parent Theme Name: Omexo<br>Parent Theme Version: 1.5.1<br>Parent Theme Author URL: https://themeforest.net/user/thememeta<br>WooCommerce Support: ? Templates<br><br>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.<br><br>Overrides: /home/thinkplamain/public_html/wp-content/plugins/edwiser-bridge-pro/public/templates/woocommerce/order-received.php version 8.1.0 is out of date. The core version is 8.8.0<br>/home/thinkplamain/public_html/wp-content/plugins/powerpack-elements/templates/woocommerce/archive-product.php<br><br>Outdated Templates: ?<br><br>                    Learn how to update                  |<br><br>                    Clear system status theme info cache<br><br>WooPayments<br><br>Version: 8.2.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 238338188<br>Account ID: acct_1QDev9C2c142wKrz<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled WooCommerce PayPal Payments<br><br>Onboarded: ?<br>Shop country code: CA<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-03 07:09:29 -08:00<br>Options: ?<br>Notes: 149<br>Onboarding: completed Action Scheduler<br><br>Complete: 6,019<br>Oldest: 2024-10-02 11:19:24 -0700<br>Newest: 2024-11-02 11:15:02 -0700<br><br>Failed: 30<br>Oldest: 2023-03-02 02:57:11 -0800<br>Newest: 2024-10-31 20:13:54 -0700<br><br>Pending: 22<br>Oldest: 2024-11-02 11:16:02 -0700<br>Newest: 2024-11-08 14:24:59 -0800 Status report information<br><br>Generated at: 2024-11-02 11:16:02 -07:00<br>

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 900 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 8.10.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.44
Max Upload Size: 900 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 9.3.3
WC Database Prefix: wp_
Total Database Size: 528.84MB
Database Data Size: 513.08MB
Database Index Size: 15.76MB
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wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfacp_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.47MB + Index: 0.00MB + Engine InnoDB
wp_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 18.55MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.16MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 793
bbb-room: 3
courses: 34
custom_css: 1
customize_changeset: 7
e-landing-page: 1
eb_course: 8
eb_order: 2
elementor_library: 15
forminator_forms: 2
gb_xapi_content: 1
lesson: 45
mc4wp-form: 1
nav_menu_item: 65
oembed_cache: 2
page: 57
post: 18
product: 17
revision: 5859
shop_coupon: 3
shop_order: 19
topics: 72
tutor_certificate: 1
tutor_enrolled: 34
tutor_quiz: 94
user_registration: 1
viwec_template: 14
wfacp_checkout: 1
wffn_ty: 1
wp_global_styles: 1
wp_navigation: 1
wps_subscriptions: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (45)

Redux Framework: by Team Redux – 4.4.18
Customize Add to Cart Button Text for WooCommerce: by WPFactory – 2.1.1
Breadcrumb NavXT: by John Havlik – 7.3.1
FunnelKit Cart for WooCommerce: by FunnelKit – 1.7.1
CMB2: by CMB2 team – 2.11.0
SysBasics Customize My Account for WooCommerce: by SysBasics – 2.7.12
Duplicate Page: by mndpsingh287 – 4.5.4
Edwiser Bridge Pro: by WisdmLabs – 3.0.4
Edwiser Bridge - WordPress Moodle LMS Integration: by WisdmLabs – 3.0.7
Elementor Pro: by Elementor.com – 3.24.4
Elementor: by Elementor.com – 3.24.7
Jotform Online Forms: by Jotform – 1.3.2
Envato Market: by Envato – 2.0.12
Fluent Forms: by Contact Form - WPManageNinja LLC – 5.2.4
Font Awesome: by Font Awesome – 4.5.0
Forminator: by WPMU DEV – 1.36.2
Frontend Reset Password: by WP Enhanced – 1.2.2
FunnelKit Funnel Builder Basic: by FunnelKit – 3.6.0
FunnelKit Funnel Builder: by FunnelKit – 3.6.1
Stripe Payment Gateway for WooCommerce: by FunnelKit – 1.8.2
Google for WooCommerce: by WooCommerce – 2.8.6
XML Sitemap Generator for Google: by Auctollo – 4.1.21
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.0.2
LoginPress: by LoginPress – 3.2.0
Omexer Insight: by Omexer – 1.1.2
One Click Demo Import: by OCDI – 3.2.1
PowerPack Pro for Elementor: by Team IdeaBox - PowerPack Elements – 2.10.24
PowerPack Lite for Elementor: by IdeaBox Creations – 2.7.28
Subscriptions For WooCommerce: by WP Swings – 1.7.1
Temporary Login: by Elementor.com – 1.2.0
The Plus Addons for Elementor: by POSIMYTH – 5.6.9
Tidio Chat: by Tidio LLC – 6.0.21
WDesignKit - Templates, Widgets & Cloud: by POSIMYTH – 1.0.38
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.4
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Stripe Gateway: by WooCommerce – 8.7.0
WooPayments: by WooCommerce – 8.2.1 (update to version 8.4.0 is available)
WooCommerce PayPal Payments: by WooCommerce – 2.9.0 (update to version 2.9.3 is available)
WooCommerce: by Automattic – 9.3.3
StoreCustomizer Pro: by Kaira – 2.5.7
Wordfence Security: by Wordfence – 7.11.7
BigBlueButton: by Blindside Networks – 3.0.0-beta.4
WP Mail SMTP: by WP Mail SMTP – 4.1.1
FunnelKit Automations: by FunnelKit – 3.3.1
WPForms Lite: by WPForms – 1.9.0.4 Inactive Plugins (5)

All-in-One WP Migration: by ServMask – 7.87
GrassBlade xAPI Companion: by Next Software Solutions – 6.1.9
Points and Rewards for WooCommerce: by WP Swings – 2.5.0
Sender.net email marketing: by Sender – 2.7.4
StoreCustomizer: by Kaira – 2.5.7 Must Use Plugins (2)

Elementor Safe Mode: by Elementor.com – 1.0.0
WordPress automation by Installatron: by – Settings

Legacy API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 721 KB WC Pages

Shop base: ? Page not set
Cart: #11 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #13513 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #12720 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Omexo Child
Version: 1.0
Author URL: https://themeforest.net/user/thememeta
Child Theme: ?
Parent Theme Name: Omexo
Parent Theme Version: 1.5.1
Parent Theme Author URL: https://themeforest.net/user/thememeta
WooCommerce Support: ? Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: /home/thinkplamain/public_html/wp-content/plugins/edwiser-bridge-pro/public/templates/woocommerce/order-received.php version 8.1.0 is out of date. The core version is 8.8.0
/home/thinkplamain/public_html/wp-content/plugins/powerpack-elements/templates/woocommerce/archive-product.php

Outdated Templates: ?

                    Learn how to update                  |

                    Clear system status theme info cache

WooPayments

Version: 8.2.1
Connected to WPCOM: Yes
WPCOM Blog ID: 238338188
Account ID: acct_1QDev9C2c142wKrz
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled WooCommerce PayPal Payments

Onboarded: ?
Shop country code: CA
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-11-03 07:09:29 -08:00
Options: ?
Notes: 149
Onboarding: completed Action Scheduler

Complete: 6,011
Oldest: 2024-10-02 11:19:24 -0700
Newest: 2024-11-02 11:12:11 -0700

Failed: 30
Oldest: 2023-03-02 02:57:11 -0800
Newest: 2024-10-31 20:13:54 -0700

Pending: 22
Oldest: 2024-11-02 11:13:11 -0700
Newest: 2024-11-08 14:24:59 -0800 Status report information

Generated at: 2024-11-02 11:12:34 -07:00
`

Hello fernie284,

Thank you for your reply

I reviewed your report and noticed that your site is missing both a Shop page and a Terms and Conditions page.

Please create these pages and then try reconnecting to Google.
You can follow this guide to set up the pages: WooCommerce Pages Guide

Let me know how it goes.

Best regards.

Hello! Since it’s been a while without a response, I’ll consider this resolved. Feel free to get in touch anytime to continue.

Hi Feten,

Unfortunately, the solutions suggested haven’t worked so I’ve given up on installing this plugin. If there’s another solution that you can provide, then I can try that, otherwise you can close this thread.

Thanks.

Hello fernie284,

Thank you for your reply.

I understand that you have now created a Shop page and a Terms and Conditions page but the issue still persists and the error “Unable to connect your Google Ads account. Please try again later” still appears.

Please note we are here to help you resolve the issue.
As a next step, disable the Wordfence Security plugin.
Sometimes security plugins and firewalls interfere with the connection process.

Looking forward to your response. ??

Best regards.

Hi Zubair,

This has also not resolved the issue. Please suggest anything else that I can try.

Thanks.

Hi @fernie284,

I’m sorry to hear you’re encountering an error like Unable to connect google ads account to woocommerce while connecting your google ads account. Let’s work together to get this resolved!

Before proceeding, please make sure the following prerequisites are met:

• You have a Google Ads account set up and active.
• Your Merchant Center account is connected to Google Ads.

However, I noticed that your site has security and caching plugins active based on (SSR). To proceed with troubleshooting, I recommend temporarily deactivating the following plugins and then following the next steps:

• LiteSpeed Cache (by LiteSpeed Technologies) – Version 6.5.0.2
• Wordfence Security (by Wordfence) – Version 7.11.7

To help troubleshoot further, could you please confirm that your Google account has the required permissions for this connection?

Once you’ve checked that, here are some steps to try a fresh reconnection:

1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
2. Under Merchant Center, click MC Disconnect.
3. Under Google Account, click Disconnect Google Account.
4. Under Jetpack, click Disconnect Jetpack. (if available)

Next, please go to your Google account’s security settings, remove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

For a full guide on connecting your Google Merchant Center account, please refer to this article.

Let me know if this helps or if you have any questions along the way!