Lots of potential

When we at Jamaica Homes first encountered BetterDocs, it was a breath of fresh air. We had just transitioned from another external service and were excited to keep everything in-house. The interface felt intuitive and user-friendly, with a look and feel that suited us perfectly. Since we were in a rush, we didn’t do extensive research, but after migrating about 500 documents and starting a glossary, things seemed to be on track. The glossary grew from around 100 terms to nearly 1,500, and our documents increased to over 700. However, as we added more documents, the site became slower on the backend, with the BetterDocs panel eventually taking 15-20 seconds to load. We plateaued at about 1,500 glossary terms when the pro plugin crashed, causing all 700+ documents to disappear. This issue persisted for about a week, resulting in a loss of search engine ranking, among other impacts. Eventually, the plugin developer issued a fix, but it led to a critical error on the site. With no choice but to move on, we discovered that others had encountered similar issues, suggesting a lack of robust testing and quality control. The developers are clearly ambitious, but improvements in user acceptance testing and code quality checks are needed. We’re currently awaiting a refund for the premium plugin that caused so much frustration.