Error since update 12.4

  • Resolved flavponch

    (@flavponch)


    3 weeks ago

    Hi !

    I’m sorry for reopening the topic, but actually the problem I was facing is not resolved at all even after deactivating and reactivating the plugin…

    I have a problem with the plugin since the last update.

    This is no longer displayed on the pages of my site. The word “null” appears in place of the widget.

    I reinstalled version 12.3, it works again. How to solve this problem?

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @flavponch

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further.

    https://snipboard.io/BbziPU.jpg

    https://snipboard.io/qX3sQu.jpg

    Feel free to write us, if you need further assistance,

    Trustindex Support Team

    Thread Starter flavponch

    (@flavponch)

    Hi,

    Thank you for your answer !

    [Moderated: Large code excerpt removed per forum guidelines. Please use Pastebin and Gist and copy your code there. Then return here and paste the link to that here.]

    • This reply was modified 2 weeks, 6 days ago by t-p.
    Plugin Support Laca

    (@lacadev)

    Hi @flavponch,

    Thank you for contacting us.

    1. Please ensure that you are using the latest version of the plugin (12.4.1).
    2. Since the forum moderator deleted your troubleshooting text, kindly paste it into https://pastebin.com/ and send us the link.

    We look forward to your response.

    Best regards,
    Laca from Trustindex

    Thread Starter flavponch

    (@flavponch)

    Hi !

    I reinstalled the update 12.4.1.

    Thank you for your answer !

    Link : https://pastebin.com/X5bTEBPu

    Best regards,

    Plugin Support Laca

    (@lacadev)

    Hi @flavponch,

    Thank you for reporting this issue.

    We’ve just released an update, and the latest version v12.4.2 should fix the problem.
    Please update the plugin to this version and let us know if everything works correctly on your end.

    If you have any questions, we’re here to help.

    Best regards,
    Laca from Trustindex

    Thread Starter flavponch

    (@flavponch)

    Hi,

    I just updated the plugin and everything works perfectly, thank you so much !

    Best regards,

    Plugin Support Laca

    (@lacadev)

    Hi @flavponch

    Thank you for your feedback! I’m glad to hear everything is working smoothly after the update.

    Best regards,
    Laca from Trustindex

Viewing 7 replies - 1 through 7 (of 7 total)
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