Missing value for shipping rate [shipping weight]

  • Resolved louisapple

    (@louisapple)


    3 weeks, 4 days ago

    Hi, there

    Some of the products were not approved due to “Missing value for shipping rate [shipping weight]” upon checking they are excluded from feed?? There is no specific rule and filter was set up to exclude product please advise the cause many thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @louisapple ,

    Shipping weight usually automatically excluded when there’s no value on it. Can you please confirm if you have the weight set for products for the product?

    Thread Starter louisapple

    (@louisapple)

    yes definitely have shipping weight on it

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @louisapple ,

    Can you please confirm that you have set the shipping class of the product and the prices for said class in your shipping zone?

    Also, please target specific countries in the zone and try setting up your non-shipping zone, refresh the feed and view the feed via incognito.

    Thread Starter louisapple

    (@louisapple)

    thanks but there is no shipping class for those products

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    @louisapple ,

    Try creating a shipping class for those products and map accordingly through Woocommerce and our feed. At times our plugin will not be able to pull the appropriate data without a shipping class setup

    Thread Starter louisapple

    (@louisapple)

    then why most of the products with no shipping class are able to appear in data feed and display with no issue?

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    @louisapple ,

    I can’t say for certain as this is case-by-case; we are looking into it but usually when the shipping values are missing it means that it’s related to the shipping zones/shipping class of the product.

    Adding the expected values usually solve things.

    Thread Starter louisapple

    (@louisapple)

    No worries, then please advise where i should change please see attach photo, thanks

    https://ibb.co/CVrJJL0

Viewing 8 replies - 1 through 8 (of 8 total)
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