• waynesplash

    (@waynesplash)


    I cant upload photos, just a blank comes, but if I hit edit, they show up there.

    Also, no one can contact me by the contact form on the Web-Site anymore, but they could before. But if I change the E-Mail they can. Some say its something to do with my Sky.com E-Mail.

    Thank you.

    Wayne

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hank

    (@poku1010)

    Hi Wayne,

    It appears that your image file is encountering a 403 File Permission Issue.
    https://welshwroughtiron.co.uk/wp-content/uploads/2024/10/59RP10BMP-1.jpg

    Please verify that the wp-content/uploads directory has the correct file permissions (usually 755 or 775).

    Thread Starter waynesplash

    (@waynesplash)

    Hi,

    And thank you.

    Where do I look for the wp-content/uploads in my Site please.

    Thank you.

    Wayne

    ranjeetkaur

    (@ranjeetkaur)

    Hi @waynesplash and @poku1010 ,

    If some images in the uploads folder are accessible while others are not, it likely indicates that the issue is not related to the folder’s permissions as a whole.

    As the other images on the website within the uploads folder is accessible like – https://www.welshwroughtiron.co.uk/wp-content/uploads/2020/04/cropped-14707934_10154463558850821_3781757724229882828_o.jpg

    There may be 2 cases that can be considered:

    1. While the folder may have the correct permissions, individual files may have different permissions. Ensure the specific files that aren’t accessible have the correct permissions set (typically 644). you can check the permission by accessing the FTP Or cPanel and go to the image path and check the permission.
    2. Check if the inaccessible files actually exist in the uploads folder. Sometimes, files may not upload correctly.

    If you check these aspects and still face issues, please feel free to mention here.

    Thank you!

    Thread Starter waynesplash

    (@waynesplash)

    Hi,

    Thank you so much for your help.

    A friend built my Site around 8 years ago, but hes not answering, I will try im again, and pass this over. As I think you mean I have to go deep inside my Site, I cant do that, and if I could, I dont think I better, as all I do is put the photos and writing on my Site for selling diffrent things. Am I right I saying I have to go deep in my Site ???

    Thank you.

    Wayne

    Thread Starter waynesplash

    (@waynesplash)

    Would anyone know why persons who use the contact form, and send just dont get to me ??? If the E-Mail is changed they do get to me, but I dont want that, I need my [email protected] mail. Some say its something to do with the Sky.com mail ???

    Thank you.

    Wayne

    Hank

    (@poku1010)

    Thank you, @ranjeetkaur.

    You’re right that some files can be accessed without issues, which suggests that the cause could be either missing files or differing permissions among individual files.

    @waynesplash
    If you’re not familiar with checking file permissions or file existence through FTP or cPanel, here are two suggestions to help identify the issue:

    1. Install the All-In-One Security Plugin
      Then, check the “Permission setting alerts” to confirm the permissions for the wp-content/uploads folder and its files.
    2. Use an official theme, such as Twenty Twenty-One
      Switch to this theme and re-upload the images to see if they display correctly. If the images still don’t display properly, this confirms it’s not a theme-related issue. Switch back to the theme you were originally using. Then, disable all plugins except for essential ones (e.g., WooCommerce), and re-upload the images to check if they display properly.
      If the images display correctly, re-enable each plugin one by one, testing the image upload each time. This should help pinpoint the source of the issue.
    Thread Starter waynesplash

    (@waynesplash)

    Would anyone know why persons who use the contact form, and send just dont get to me ??? If the E-Mail is changed they do get to me, but I dont want that, I need my [email protected] mail. Some say its something to do with the Sky.com mail ???

    Thank you.

    Wayne

    Hank

    (@poku1010)

    It looks like your website is using Contact Form 7.
    By default, Contact Form 7 sends emails to the email address associated with the administrator account.

    You can change the administrator account’s email to [email protected].
    This way, the contact form submissions should be sent to [email protected] as expected.

Viewing 8 replies - 1 through 8 (of 8 total)
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