Classed as commercial site

  • Resolved northtexastrails

    (@northtexastrails)


    3 weeks, 4 days ago

    I run a local hiking blog in DFW area, and make no money on the site. I don’t have ads, I don’t charge, I don’t use affiliate links. I was recently classified as a commercial site and told I’d need to pay to use jetpack, vs continue to use the free access I’ve had before. The chatbot told me to ask to get reverified, which I did, and that didn’t help. Chatbot then told me to post here about my concerns.

    Again, I’m just a local hiking blog, who makes zero dollars from the site. At one point in time I toyed with the idea of using Adsense, so I had the plugins for a time on the site, but never had them active (google said I didn’t have enough traffic and I worried about the experience anyway). That may have tripped the Jetpack automated service to think I was commercial, although to reiterate, I have never had ads on my site. Ever.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @northtexastrails,

    Thank you for reaching out and providing all these details. I’ve checked your again and confirm that it is not a commercial site so it can use Jeptack Stats for free.

    I hope this helps so I am going to mark the thread as resolved, but if you have any other questions or if something else comes up, feel free to let us know.

    Best regards!

    Thread Starter northtexastrails

    (@northtexastrails)

    thanks, but now after all this, my Jetpack app will not show any stats. During the outage it would tell me there was a problem, now I get the page I’m used to, but all the stats show 0. 0 visits, 0 pages, 0 referrals. How do I get that to work the way it used to?

    Jetpack is operating on my dashboard, and if I go to stats in the site view, it will show me the # of visits for example. Just the app is showing all zeros.

    The app is how I want to view daily or weekly hits, not logged in to the URL for my website.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @northtexastrails,

    Jetpack relies on the xmlrpc.php file to connect with our systems. Right now, it looks like something is blocking that connection, causing Jetpack to disconnect.

    We need a stable and healthy Jetpack connection to show updated Stats details on the mobile app.

    To address the Jetpack connection issues, I’d suggest checking if you have any security plugins activated that might be blocking our requests. If not, try contacting your hosting provider and asking them to check their security logs to see if they are blocking or otherwise limiting incoming and outgoing connections over XML-RPC.

    Our requests look like the following:

    Please ask them to allowlist the IP addresses listed above.

    Let us know how that goes!

Viewing 3 replies - 1 through 3 (of 3 total)
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