JetPack sending hundreds of emails saying my site’s down, then back up

Hi @gabybitar

Jetpack Downtime Monitoring checks your site every five minutes to see if it’s accessible.

If your site is slow to load, it could trigger a notice that your site is down. This can happen when your site is on shared hosting and another site on the server is seeing high levels of traffic or is misconfigured; this can slow down your site to the point where Monitor believes your site to be down.

When your site is reachable again, we also send a follow up email letting you know how long your site was down or inaccessible.

Currently there’s no way to adjust the time that Downtime Monitoring checks your site – it’s either on or off. If the frequency of the Downtime Monitoring notices is bothersome, you can always disable the feature. To do that:

1. Log into your site, and go to Jetpack > Settings > Security.
2. Scroll down to the “Downtime Monitoring” section.
3. Click the “Get alerts if your site goes offline. We’ll let you know when it’s back up, too” option to disable it.

@bruceallen The website is not slow, nor is it on a shared hosting. Can we find out why this might be triggering?

Hi @gabybitar,

I had another look and noticed that your site has a redirect when trying to access https://https://www.femininkbeauty.com/xmlrpc.php I think this might be causing Monitor to think the site was down. I’ve switched Jetpack on our end to use an alternate connection point, and hopefully this will clear up the notices.

@bruceallen Thank you Bruce but unfortunately that was not the issue, we are still receiving those emails frequently.

Hi @gabybitar

I still think it could be because of the redirect of xmlrpc, but I have also made another change to see if it helps with the emails.

Hello @gabybitar,

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!