Jetpeck Videopress reset not able to upload videos

  • Resolved larsfr

    (@larsfr)


    1 month ago

    Hi there,
    we took over that page from another agency and connected the new account with jetpack.
    https://prnt.sc/aBK6i8005XXq but we are not able to upload existing videos again to OUR jetpack account. in frontend also no jetpack-wp.com path is visible from CDN.

    is there a possibility to reset jetpack videopress?
    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @larsfr,

    I’m sorry to hear about the trouble, but thanks for reaching out, and for sharing the screenshot.

    As a first step to resolve this, can you check if the user agent that is trying to upload a VideoPress video has Administrator roles? Jetpack-connected users with the Administrator role can upload videos to a VideoPress-powered site, while users with Editor roles can can upload videos to VideoPress using the?VideoPress Block.

    in frontend also no jetpack-wp.com path is visible from CDN.

    Can you expand this for me? Would you like to share a direct link of your site where this can be reproduced?

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @larsfr,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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