Jetpack thinks site is commercial, it is not

Hi @littlebear211

I have confirmed that your website is for non-commercial use only and therefore qualifies for our Free Stats plan. I have adjusted this in our records.

To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

https://wordpress.com/stats/purchase/

1. Check the boxes that apply to your site, which make it non-commercial

2. You will be given the opportunity to make a contribution toward the service if you would like. Any contribution is greatly appreciated!

Let us know if you have other questions or if there’s anything else we can do to help! 

I am currently having the same issue and not being able to actually speak to a human is ridiculous. I have spent an hour going around in circles trying to get resolved.

thankfully, the person above fixed it for me @mackemlife. Hopefully they can for you too. But yep, what happened to good old customer service and being able to speak to a human when you needed? I get using bots to filter and also cut down things that are in the FAQ, but man I hate that this is the way businesses are going nowadays. I want the human contact back and people keeping their jobs to actually get decent support.

Hopefully @bruceallen can help you too

• This reply was modified 1 month ago by littlebear211.

Hi @mackemlife can you let us know your website address and I’ll take a look for you

https://mackemlife.uk

Hi @mackemlife

Looking at the classification reason it states adsense but I cannot see that on your site so I’ve classified it as non-commercial.

As above,

To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

https://wordpress.com/stats/purchase/

1. Check the boxes that apply to your site, which make it non-commercial

2. You will be allowed to make a contribution toward the service if you would like. Any contribution is greatly appreciated!