Issue with Product Variations Not Displaying in Cart and Orders

  • Resolved komadistudio

    (@komadistudio)


    1 month ago

    Hello,

    I’m experiencing an issue with WooCommerce related to product variations. The variations added to a product are not being transmitted to the cart as additional information, nor are they appearing in orders when a customer places an order with a specific variation. As a result, the chosen variation (such as size, color, etc.) is not visible in either the cart or the order details.

    Below, I’ve included screenshots showing how the information was displayed previously and how it appears now after the issue occurred:

    Before the issue:
    https://ibb.co/xFGXQr6

    After the issue:
    https://ibb.co/GPB2MZg
    https://ibb.co/qgqXxp9

    This problem is quite burdensome as the store administrator cannot easily determine which variation the customer selected, making order management more difficult.

    I’ve tried several solutions found on forums, including:

    • Writing a custom plugin
    • Adding the following filters:
      add_filter('woocommerce_product_variation_title_include_attributes', '__return_true'); add_filter('woocommerce_is_attribute_in_product_name', '__return_true');

    Unfortunately, none of these solutions have resolved the issue. I would appreciate any help in identifying the root cause of this problem and suggestions on how to fix it. Any assistance or insights would be greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your frustration, and I’m happy to assist you in resolving the issue. To help me provide better support, could you please confirm if you’ve made any recent changes to your site, such as installing custom code or plugins, after which the issue occurred?

    If no changes were made prior to the issue, please let me know so we can further investigate the cause. For us to investigate this further, can you please try to switch to the?default Storefront theme?and only WooCommerce plugin is enabled and see if this resolves the issue?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Viewing 1 replies (of 1 total)
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