Settings pages broken

  • Resolved davedecc

    (@davedecc)


    1 month ago

    When visiting settings pages I’m getting the following error and no settings are displayed. Firefox, Win10.

    Uncaught Error: Syntax error, unrecognized expression: #/
    jQuery 11
    n https://redacted.com/wp-content/plugins/advanced-ads/admin/assets/js/admin.min.js?ver=1.55.0:1
    https://redacted.com/wp-content/plugins/advanced-ads/admin/assets/js/admin.min.js?ver=1.55.0:1
    jQuery 2
    load-scripts.php:2:11769
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter davedecc

    (@davedecc)

    Likely related, the URL’s resemble:
    /wp-admin/admin.php?page=advanced-ads-settings#/top#general

    Plugin Support Henning

    (@henningaa)

    Hi davedecc

    Thanks for reaching out.

    I expect something is going on with permalinks and the link structure on your website.

    While you posted the following link, the right one is below:

    • /wp-admin/admin.php?page=advanced-ads-settings#/top#general
    • /wp-admin/admin.php?page=advanced-ads-settings#top#general

    So we got an unexpected / here, and I assume this is causing the reported behavior.

    Usually, such issues could be solved by navigating to Settings > Permalinks in your WP dashboard and saving the permalink structure again. I also recommend checking if you’re using another plugin altering your link structure and test if deactivating this one helps to solve the issue.

    Please let me know if you need anything else.

    Best regards,
    Henning

    Plugin Support Henning

    (@henningaa)

    Hi davedecc

    Did you find the time to test my troubleshooting suggestions?

    Please let me know if you need anything else.

    Best regards,
    Henning

    Thread Starter davedecc

    (@davedecc)

    Thanks for following up! Permalink save didn’t help, but it is now resolved after a round of plugin updates. It may have had to do with Updraft plus, but I’m not certain.

    Plugin Support Henning

    (@henningaa)

    Thanks for the feedback and great to read the settings are now accessible again.

    If you have further questions regarding Advanced Ads, please don’t hesitate to reach out to me again.

    Best regards,
    Henning

Viewing 5 replies - 1 through 5 (of 5 total)
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