Mailpoet dashboard not visible in Firefox

  • Resolved sometimeska

    (@sometimeska)


    1 month ago

    Hi,

    I can’t see any info on my MailPoet wordpress dashboard when using firefox. I can see everything when using Chrome. My default browser is Firefox. I hope that you can find a fix for this. I have MailPoet Basic plan (paid for) .

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @sometimeska,

    We have seen some cases where browser extensions (i.e. ad-blocker, security, etc) were blocking plugin files from loading correctly, resulting in blank pages in wp-admin.

    Just to confirm, MailPoet is working without issue for me in Firefox at the moment (my default browser as well).

    Please try testing in a Private Firefox window with extensions disabled to make sure it works as expected there.

    As a sidenote, since you have a paid MailPoet plan, you can open a request via the “Support for paying customers” section of our support page here to access our premium support channel: https://www.mailpoet.com/support/

    Thread Starter sometimeska

    (@sometimeska)

    Thank you so much, that worked. I tested to see which extension is causing the problem, and it seems to be Adguard Adblocker.

Viewing 2 replies - 1 through 2 (of 2 total)
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