ERROR: Cannot connect to FTP server

  • Resolved manu.p

    (@manup-1)


    1 month ago

    Hi, I’m struggling to make FTP export run. While I configured an FTP export with a valid ftp server name using port 21, existing FTP user/password on this server, all tested from my computer, I keep getting FTP connection errors from the BackWPup tasks:

    [20-Oct-2024 09:50:52] Archive size is 6,64 MB.
    [20-Oct-2024 09:50:52] 3 Files with 37,05 MB in Archive.
    [20-Oct-2024 09:50:52] 1. Try to send backup file to an FTP server …
    [20-Oct-2024 09:52:23] ERROR: Cannot connect to FTP server: ftp.myserver.com:21
    [20-Oct-2024 09:52:23] Restart after 93 seconds.
    [20-Oct-2024 09:52:24] 2. Try to send backup file to an FTP server …
    [20-Oct-2024 09:53:54] ERROR: Cannot connect to FTP server: ftp.myserver.com:21
    [20-Oct-2024 09:53:54] Restart after 91 seconds.
    [20-Oct-2024 09:53:56] 3. Try to send backup file to an FTP server …
    [20-Oct-2024 09:55:26] ERROR: Cannot connect to FTP server: ftp.myserver.com:21
    [20-Oct-2024 09:55:26] Restart after 91 seconds.
    [20-Oct-2024 09:55:27] ERROR: Step aborted: too many attempts!
    [20-Oct-2024 09:55:27] ERROR: Job has ended with errors in 359 seconds. You must resolve the errors for correct execution.

    Also tried to use a SSL-FTP connection, with no more success.

    Checked that the php module FTP is active on the WP server: it is active.

    I don’t know why these FTP connections fail, the debug log is way to light to help me.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter manu.p

    (@manup-1)

    May I suggest to add a “test connection” button in the “To: FTP” settings tab, so that the connection could be tested right away?

    Thread Starter manu.p

    (@manup-1)

    Hi, I tried this FTP export from another instance of WP + BackWPup hosted by another provider, hostinger instead of OVH, and it’s been working like a charm.

    So, the point looks like OVH prevents outgoing FTP connections, am I wrong to think that?

    The thing is, I found no way to confirm this from logs or any tracking system…

    Plugin Author WP Media

    (@wp_media)

    Hi,

    Thank you for reaching out.

    You may want to check with hosting provider if outgoing connection needs to be whitelisted or else it needs to be whitelisted on receiving end. As it is working fine on different instance, the issue is rooted at server level.

    Best Regards,

    Thread Starter manu.p

    (@manup-1)

    Hi, thanks for confirming what I thought. The provider does not allow outgoing FTP (and other) connections for this Web hosting, indeed.

    I also understand the plugin won’t provide more information in the logs.

    Not solved, but at least I know why.

Viewing 4 replies - 1 through 4 (of 4 total)
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