There was an error processing your order

  • SethTurin

    (@sethturin)


    1 month ago

    Hello

    The square payment plugin seems to be working fine when I’m logged in, but when I checkout as a guest, in incognito mode, I get an error that says “There was an error processing your order”. In the logs, it’s showing the following:

    Uncaught TypeError: Square\Models\CreateCardRequest::__construct(): Argument #2 ($sourceId) must be of type string, null given, called in /home/customer/www/mysite.com/public_html/figure-out-credi/wp-content/plugins/woocommerce-square/includes/Gateway/API/Requests/Card.php on line 61 and defined in /home/customer/www/mysite.com/public_html/figure-out-credi/wp-content/plugins/woocommerce-square/vendor/square/square/src/Models/CreateCardRequest.php:40

    Please help

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello SethTurin,

    Thank you for contacting WooCommerce support.

    It sounds like the issue might be related to caching, especially since it works when you’re logged in but not in incognito mode.

    To help investigate further, could you please share your site’s System Status Report?
    You can find it by going to WooCommerce > Status, then select Get system report and click Copy for support.

    This will give me a better understanding of your setup and allow me to provide more accurate guidance.
    Looking forward to your report!

    Best regards.

    Thread Starter SethTurin

    (@sethturin)

    Hi

    I have a little more information now. Things seem to work properly with WooCommerce on its own. The problem occurs in conjunction with the Cartflows Pro Plugin, and more specifically, with the one-click upsell functionality.

    If you’re unfamiliar, one-click upsell means the customer has clicked the buy button, the initial sale has gone through, and the customer only needs to click one button to add something else to the order.

    WooCommerce Square is listed as one of the compatible plugins for the Cartflows One Click Upsell functionality, so my best guess is that it worked at one time and an update to the WooCommerce Square plugin broke the compatibility.

    I’ve raised the issue with Cartflows as well, but if you guys can offer any more information on what’s going on, or offer any sort of solution, it would be greatly appreciated.

    Thanks

    Here is the status readout:


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    • This reply was modified 1 month ago by SethTurin.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @sethturin,

    As you’ve already confirmed that with only WooCommerce as the active plugin, everything seems to work fine. This therefore definitely indicates that there was a possible plugin conflict in which you took the correct steps to reach out to Cartflows support team.

    I’d recommend you wait to hear from the Cartflows team, as this is the plugin causing the conflict.

    I hope this helps.

    Thread Starter SethTurin

    (@sethturin)

    I’ve continued to investigate the issue, and it seems it’s a WooCommerce Square problem after all. Or maybe you can still give me an idea to workaround it.

    The problem is that the upsell process depends on the customer token getting attached to the order. This works fine when the user is logged in. But when a guest checks out, the there’s no customer token attached to the order.

    This makes some amount of sense, because the customer token is usually only useful in cases like subscriptions, or customers with saved card data. But in the case of one click upsells, there’s no need for the customer to have an account.

    Is there a way we can add the tokens to the order when the user checks out as a guest?

    Thread Starter SethTurin

    (@sethturin)

    Hi, checking back on this

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello SethTurin,

    Thank you for your detailed reply.

    Since this issue involves the communication between WooCommerce and the Cartflows Pro Plugin, it’s best to contact Cartflows Pro support for further assistance.

    There’s a chance that a recent update may have affected this feature.
    Their support team is in the best position to help you troubleshoot and resolve this.

    Please let me know what they suggest, and I’ll be happy to assist further if needed.

    Best regards.

    Thread Starter SethTurin

    (@sethturin)

    Hi again.

    I think you didn’t read my reply. The problem stems from the fact that Woocommerce Square only records the payment token if an account is created. For things to work properly, I need the payment token to be recorded and attached to the order even during a guest checkout. There’s no reason for Woocommerce Square not to do this, but its not the current behavior.

    To be clear, this can only be done inside the Woocommerce Square plugin code. Cartflows can’t access your code or tell it to record the payment token, so there’s nothing they can do.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I completely understand your concern. Before making any changes to the WooCommerce Square plugin files, could you please try deactivating the CartFlows plugin and check if the checkout process works correctly without it?

    My colleague suggested contacting CartFlows support because the WooCommerce Square plugin is working properly on our test site, where CartFlows isn’t in use.

    If the checkout works fine without CartFlows, this would indicate that the CartFlow plugin conflicting with the WooCommerce square plugin. There should some settings in Cartflow which casues that issue. Please note that we do not provide support for?customizations.

    You may want to hire a developer or seek assistance from the community.
    Here are some useful links:

    Thank you for your cooperation and understanding.

    Thread Starter SethTurin

    (@sethturin)

    Ok you guys just really aren’t reading my replies. Or maybe you’re misunderstanding. I don’t know but please read this or escalate to someone who can properly address the issue.

    The WooCommerce Square plugin is coded in a way that makes it impossible for Cartflows or any other plugin to implement one click upsells.

    I don’t know any other way to explain this.

    I’ve thoroughly researched this issue, and there’s nothing that can be done until WooCommerce Square updates the code.

    To be clear: the problem isn’t that WooCommerce Square breaks in isolation.

    The problem is that WooCommerce Square sets a hard limit for what it can and can’t do. There’s no reason for this limit to exist, and it would be straightfoward for the dev team to fix it.

    Please stop telling me the problem is with other plugins. There’s literally nothing other plugin developers can do until WooCommerce Square updates its code.

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @sethturin ,

    Can you please clarify if this issue happens when one click upsell is enabled post purchase, or pre-purchase? I’d just like to test this and see if we’re able to reproduce the issue but would like clarity on where in the checkout flow the upsell is being incorporated.

    Looking forward to your response!

    Thread Starter SethTurin

    (@sethturin)

    @beautyofcode Thanks for your response.

    The error happens after the initial checkout, when a one-click upsell page tries make a second purchase to the card.

    The error happens only during guest checkout (which, for many stores, is most checkouts).

    It happens because WooCommerce Square only records the customer token from Square if the customer is logged into WordPress, or if the customer creates a new account at checkout. This means that when a guest checks out without an account, and then tries to buy the one click upsell, there’s no customer token, which is required for the upsell. Thus, an error is thrown, and the upsell can’t be purchased.

    My guess is that the devs did it this way because they assumed the customer token would only be useful for subscriptions, and subscriptions generally require an account.

    But of course, one-click upsells also use the customer token, and there’s no need to require an account in this case. In fact, requiring an account for the one click upsells is quite cumbersome, and will significantly reduce conversion.

    The solution is very simple: when the customer checks out, whether or not they have an account, simply attach the customer token to the order. Nothing else needs to change. Just make sure the customer token gets added to the order, even in the case of guest checkout.

    This will make WooCommerce Square play nicely with more plugins, and greatly increase its capabilities!

    Thanks for your consideration.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello SethTurin,

    Thank you for your detailed reply.

    Unfortunately, I’m not familiar with CartFlows’ one-click upsell feature, so I can’t confirm if there’s a workaround within WooCommerce.

    A video recording of the upsell process would be helpful to better understand how it’s set up and explore possible solutions.

    Looking forward to your response. ??

    Thread Starter SethTurin

    (@sethturin)

    Alright, well here’s what I found on youtube: https://www.youtube.com/watch?v=fUWaRmeQZaM

    Thread Starter SethTurin

    (@sethturin)

    honestly though I’ve explained several times in very explicit detail exactly what the problem is and how to fix it. I don’t really understand why we’re still going back and forth…

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello SethTurin,

    Thank you for your reply.

    I understand your frustration. We’re asking for more details to better understand the issue.

    The video you shared is from a different site and is over a year old.
    Could you provide a screen recording of your site?
    You can use a tool like Awesomescreenshot.com for this.

    Looking forward to your response.

    Best regards.

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