Subscribe checkbox on WooCommerce ‘My Account’ page not working

  • Resolved crimp

    (@crimp)


    1 month, 1 week ago

    Enabling ‘WooCommerce Checkout integration’ strangely also adds the subscribe checkbox to the /my-account/edit-account/ page.

    It also adds an ‘(Optional)’ suffix to the checkbox label – which cannot be edited, and doesn’t appear on any other integrations.

    Finally, the checkbox doesn’t actually work. Ticking the box then clicking ‘Save changes’ fails to push the subscriber to MailChimp. All other integrations work fine. What am I missing?

    Can’t post the URL – not my website – but this is a fairly basic install. Core and plugins all up-to-date.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @crimp,
    Thanks for reaching out to us.

    Let’s address one issue at a time. From the integration not working, do you mean, if a user checks our checkbox, their details are not sent to MailChimp.com? If that is the case, please go to the “MC4WP > Others” menu and share with us any errors listed in the logs.

    Thread Starter crimp

    (@crimp)

    Hi! Correct – if the user ticks the checkbox on the /my-account/edit-account/ page, and clicks ‘Save changes’, the details are not sent to MailChimp. But as above – all other integrations work perfectly.

    I don’t understand why the checkbox is even there – this is the ‘WooCommerce Checkout’ integration – so why is it adding a checkbox to the account edit page??

    And there are no errors in the logs.

    Thanks!

    Plugin Contributor Lap

    (@lapzor)

    I’ll discuss this with Danny and get back to you when I know more. Thanks!

    Thread Starter crimp

    (@crimp)

    Hi – any update on this? Thanks

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @crimp,

    Can you please update our plugin to the latest version and let us know if the issue you faced is resolved?

Viewing 5 replies - 1 through 5 (of 5 total)
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