Onboarding Advanced card proccessing cause account restricted

  • Resolved alexli126

    (@alexli126)


    1 month, 1 week ago

    Hi,

    Our account work perfectly, and it also show advanced card processing, Google Pay, Apple Pay are all available, and we recieved payment from our customers by Apple Pay and Google Pay.

    But, after updating to version 2.9.3, it asked for Registration for advanced card processing.

    In this case, advanced card processing are shown as not available, and Apple Pay & Google Pay will not shown up on site.

    When customer try to payout with PayPal Standard and , it will show:

    PAYEE_ACCOUNT_RESTRICTED The merchant account is restricted.

    and there are logs on Woocommerce:

    Response Body: {“name”:”UNPROCESSABLE_ENTITY”,”details”:[{“field”:”/purchase_units/@reference_id==’default’/payee”,”location”:”body”,”issue”:”PAYEE_ACCOUNT_RESTRICTED”,”description”:”The merchant account is restricted.”}],”message”:”The requested action could not be performed, semantically incorrect, or failed business validation.”,”debug_id”:”f80f0099a0ea1″,”links”:[{“href”:”https://developer.paypal.com/docs/api/orders/v2/#error-PAYEE_ACCOUNT_RESTRICTED”,”rel”:”information_link”,”method”:”GET”}]} 2024-10-16T05:05:32+00:00 Warning Failed to create order. PayPal API response: [UNPROCESSABLE_ENTITY] There was a problem processing this transaction. Please reach out to the store owner. https://developer.paypal.com/docs/api/orders/v2/#error-PAYEE_ACCOUNT_RESTRICTED 2024-10-16T05:05:32+00:00 Error Order creation failed: [UNPROCESSABLE_ENTITY] There was a problem processing this transaction. Please reach out to the store owner. https://developer.paypal.com/docs/api/orders/v2/#error-PAYEE_ACCOUNT_RESTRICTED 2024-10-16T05:05:32+00:00 Error Order creation failed: [UNPROCESSABLE_ENTITY] There was a problem processing this transaction. Please reach out to the store owner. https://developer.paypal.com/docs/api/orders/v2/#error-PAYEE_ACCOUNT_RESTRICTED

    That means all of standard PayPal and standard card processing will not work totally.

    Why the process of Advanced card pocessing verification cause whole function does not work and Account is restricted?

    and even without any notification?

    This is really funny!!! right?

    Advanced Card processing should be separate function, why it cause whole function invalid and account restricked?



    • This topic was modified 1 month, 1 week ago by alexli126.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @alexli126

    The error you’re seeing doesn’t seem to be related to the ACDC registration or plugin update, it might be a coincidence. It’s more likely caused by some restrictions placed directly on your PayPal account.

    I recommend reaching out to PayPal Merchant Support and asking them to check if there are any restrictions on your account. If they confirm that everything is fine on their end, we can investigate further from our side.

    Let me know if you need any additional help.

    Kind Regards,

    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @alexli126

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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