Tag placement issue

  • Added a GTM container through the plugin.

    Fresh installation, premium license. All done by the book and according to the documentation.

    It worked fine, except that Google tag manager threw an urgent notification for “Low tag placement”, actively affecting statistics.

    After opening a support ticket and going back and forth for ten days now, providing videos and information on the website setup as well as the Google Tag Manager environment, the final reply i got was “It seems fine, reach out to Google support”.

    In short, the plugin responsible for the tag placement, creates an issue by placing it low (for whatever reason or bug) and they are just brushing you off, dumping your problem to google support.

    Abysmal “support” experience. Shame.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Luke Breen

    (@origami-penguin)

    Same issue here with the “Low placement error” in GTM.

    24 hours after contacting support I’ve had no reply.

    Furthermore, all traffic seems to be attributed to “Direct” in GA4 after configuring this plugin with consent mode v2. There’s no documentation for eCommerce tracking best practices with Consent Mode either, so I’m currently guessing that the Advanced eComm Data Layer in GTM4WP can still be used after Complianz adds the GTM container??

    Why is it so difficult to find a system that properly manages Consent and works with GA4 eCommerce tracking!

    Thread Starter stefangk

    (@stefangk)

    Sit tight, i got the first reply after 5 days.

    I don’t have an opinion on the traffic attribution, as i only tried to add the tag manager and activate consent mode v2.

    Bugs can happen and it is normal. However, you can’t have the support ‘boasting’ about their certified google partnership and then refer you, the customer, to the google support.

    Complianz is supposed to be the google partner, Complianz is the one who should figure out what’s wrong with the google integration. Otherwise, the “certified google partner” selling point, goes out the window.
    If the plugin is not working properly and they don’t bother addressing the issue, then what’s the point?
    I asked for a refund, but the wasted time and frustration of everyone involved in the project cannot be reimbursed.

    Horrible horrible support and experience.

    Luke Breen

    (@origami-penguin)

    2 weeks later… Complianz support brought my live eCommerce site down yesterday. Then today the tried to fob me off by telling me to contact Google Support regarding the issue.

    I see what the previous poster meant now.

    I’m giving them one last chance to fix this issue, I’ll update this with their progress.

    .

    • This reply was modified 1 week, 2 days ago by ventio.

    Hello all,

    I had the same issue and have updated the following file wp-content/plugins/complianz-gdpr/cookiebanner/class-banner-loader.php

    The action responsible for inlining the script is

    add_action( 'wp_print_footer_scripts', array( $this, 'inline_cookie_script' ), PHP_INT_MAX - 50 );

    I have changed it to

    add_action( 'wp_body_open', array( $this, 'inline_cookie_script' ), PHP_INT_MAX - 50 );

    Obviously not an ideal solution but will do the trick until Complianz decide to look into this issue.

    Hope this helps

    • This reply was modified 4 days, 1 hour ago by nrsoft.
Viewing 5 replies - 1 through 5 (of 5 total)
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