Very disappointed

  • Let’s see… where do I begin… hmm

    First, after purchasing a pro plan, the only blocks that will display in the “browse all” blocks in Gutenberg only shows Otter now. The other blocks I depend on never display in the “browse all” view. I can search and find them, but I can’t browse them.

    Second, buttons don’t offer all of the attributes I need to stylize. There’s no letter-spacing attribute. Additionally, attempting to make changes to the style of the buttons using the widget UI seems to not effect the button at all… (yes, I’ve checked to ensure I’m not overriding with other styles)

    When using the button widget UI, some of the fields overlap with each other. Yes, my browser zoom is set to 100%.

    So… at the moment, I guess I have to start over with buttons after 2hrs of trial and error, reading their documentation, etc. I’ll be having a chat with the license holder Monday. I think we’re still within our 30 day money back window. As far as I can tell, this purchase was an exercise in frustration management.

    • This topic was modified 1 month, 1 week ago by Digital-Ninja. Reason: no way did I mean to include 5 stars!
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    Hi Shawn,

    Thank you sharing your feedback! I’m really sorry to hear you had a disappointing experience.

    We’d be more than happy to help you out, if you provide all the needed details.

    As you mentioned you are a premium user, we can continue the discussion on our premium support channels. I’ve tried to search for any support tickets from you, but only found one, where you asked for a possible discount.

    Please let us know more about the issues you’ve encountered. We are here to help.

    Kind regards,

    Rodica

    Thread Starter Digital-Ninja

    (@digital-ninja)

    Thanks for the follow up.
    I recommended the Otter Pro package to my client. They actually went in and purchased the plugin and then sent me the download. I do not have credentials to log in and add a support ticket. I can supply their license through a secure/non-puplic channel. My contact with the username and password is out of town and no one else has the information. I’m stuck. This forum is the only channel I have access to.

    Several of the issues were included in my original post.

    How would you like to proceed?

    Plugin Support rodicaelena

    (@rodicaelena)

    Hi,

    I’m really sorry for the late reply.

    If you have the license key, you can contact us through the Pre-sales section on https://themeisle.com/contact/ and specify the license key so we can assist you with this.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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