Error reported by wordpress after the latest update

  • Resolved hemag73

    (@hemag73)


    1 month, 1 week ago

    Hello,

    Thank you for the plugin, I have been using this one for 7 years now without any issues. But after the latest update, I got an automated message from WordPress that my site is facing a technical issue and they have caught an error with this plugin.

    The error reported was “Error message: Uncaught Error: Call to undefined function..”. I could not get much help from my host as they said it was a plugin issue.

    Also when I tried to access the insights from the dashboard, I got the message stating that it appears that Javascript did not load with the following error message and I was asked to contact Monster Insights support.

    “Uncaught TypeError: Cannot read properties of undefined(reading ‘Post’)

    As of now, the frontend of my website is working fine. Also, am able to access the analytics report on the analytics app as well as on the analytics website. The issue is with accessing the pages at the backend. Though the content is there (as I can see the number of words in the page at the bottom) the pages appear blank, and I am not able to place my curzor on the page, thereby not letting me edit a page or create a new page.

    Its been 3 days now, and everyday I am getting the same error message from WordPress. I haven’t operated my website during this time. Kindly guide me on what needs to be done to rectify this error.

    Thanks & regards,

    Hema Magesh

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @hemag73,

    Thanks for reaching out. I’m so sorry for the trouble here.

    We don’t currently have reports of a similar issue, but our team would love to better understand the conflict you’re experiencing.

    Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ so we can take a look at things directly to resolve it?

    Thank you!

Viewing 1 replies (of 1 total)
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