Rules Do Not Work to Block Orders

  • Resolved captaincrank

    (@captaincrank)


    1 month, 2 weeks ago

    Here I give a fresh example of two rules not working with my settings of a cancel score of 90. Person placing multiple orders 3 minutes apart with the same email address and same IP address. The rules that do not work are:

    • Check if first orders in processing state
    • Too many order attempts

    Please fix these rules so that we can prevent an email and IP from placing multiple orders with our settings.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Captaincrank,

    Thanks for contacting us and sharing the details with us and apologies for the inconvenience.

    Based on the settings, it should work to block the users. Also we have tested it with our demo and it is working fine.

    To check video demo click here.

    Can you please make sure that, you have selected the correct General settings to ‘Before Payment Checking‘ to block the users at the checkout process?

    If still you getting the issue, please contact technical team via web and we will fit it for you.

    Best Regards,
    Hitendra | Dotstore Team

    Thread Starter captaincrank

    (@captaincrank)

    Of course both “before fraud score” and “before payment checking” options are active. And I had contacted support in the past which fixed this one before, but they never carried over those fixes to new versions of the plugin. This means once they fix it, you can’t update the plugin ever.

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Thanks for sharing your feedback on the settings.

    If you have selected both options correctly and they still do not work, it might be a site-specific issue caused by other plugins or theme conflicts.

    If you’ve created a support, we’ll get back to you with all the possible solutions soon.

    Thank you,
    Hitendra | Dotstore Support Team

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Captaincrank,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you have any further questions, you can start a new thread.

    Best Regards,
    Hitendra & Dotstore Team

Viewing 4 replies - 1 through 4 (of 4 total)
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