Unable to update slider

Sorry, it was blocked by wordfence.

Sorry, I closed ticket too early.

Even after disabeling wordfence, I still get error. Here is the error log:

{“message”:”Request failed with status code 502″,”name”:”Error”,”response”:{“data”:”\n\n\n\n \n\n\n\nwww.allhdd.com | 502: Bad gateway
\n
\n
\n
\n
\n
\n\n\n\n\n\n
\n \n \n \n Bad gateway\n Error code 502\n
\n \n Visit cloudflare.com for more information.\n
\n 2024-10-11 07:38:52 UTC\n
\n \n \n \n \n\n \n \n \n \n \n
\n You\n \n \n Browser\n \n
\n Working\n
\n\n\n \n \n \n \n \n
\n Paris\n \n \n Cloudflare\n \n
\n Working\n
\n\n\n \n \n \n \n \n
\n https://www.allhdd.com\n \n \n Host\n \n
\n Error\n\n\n \n \n
\n\n \n \n \n What happened?
\n The web server reported a bad gateway error.\n
\n \n What can I do?
\n Please try again in a few minutes.\n \n \n
\n\n \n \n Cloudflare Ray ID: 8d0d316beac42a1f\n ?\n \n Your IP:\n Click to reveal
\n 110.226.124.146\n ?\n \n Performance & security by Cloudflare\n \n \n \n\n\n\n \n
\n\n\n”,”status”:502,”statusText”:””,”headers”:{“alt-svc”:”h3=\”:443\”; ma=86400″,”cache-control”:”private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0″,”cf-ray”:”8d0d316beac42a1f-CDG”,”content-length”:”6324″,”content-type”:”text/html; charset=UTF-8″,”date”:”Fri, 11 Oct 2024 07:38:52 GMT”,”expires”:”Thu, 01 Jan 1970 00:00:01 GMT”,”referrer-policy”:”same-origin”,”server”:”cloudflare”,”x-frame-options”:”SAMEORIGIN”},”config”:{“method”:”post”,”data”:{},”headers”:{“Accept”:”application/json, text/plain, /“,”X-DEPICTER-CSRF”:”4916dcfd5f”,”X-DEPICTER-CKEY”:”e3b323bafe947c78b27b89b9b9ac250a”},”baseURL”:”https://www.allhdd.com/wp-admin/admin-ajax.php”,”transformRequest”:[null],”transformResponse”:[null],”timeout”:150000,”xsrfCookieName”:”XSRF-TOKEN”,”xsrfHeaderName”:”X-XSRF-TOKEN”,”maxContentLength”:-1,”maxBodyLength”:-1,”cancelToken”:{“promise”:{},”reason”:{“message”:”New request initiated.”}},”transitional”:{“silentJSONParsing”:true,”forcedJSONParsing”:true,”clarifyTimeoutError”:false}},”request”:{}},”config”:{“method”:”post”,”data”:{},”headers”:{“Accept”:”application/json, text/plain, /“,”X-DEPICTER-CSRF”:”4916dcfd5f”,”X-DEPICTER-CKEY”:”e3b323bafe947c78b27b89b9b9ac250a”},”baseURL”:”https://www.allhdd.com/wp-admin/admin-ajax.php”,”transformRequest”:[null],”transformResponse”:[null],”timeout”:150000,”xsrfCookieName”:”XSRF-TOKEN”,”xsrfHeaderName”:”X-XSRF-TOKEN”,”maxContentLength”:-1,”maxBodyLength”:-1,”cancelToken”:{“promise”:{},”reason”:{“message”:”New request initiated.”}},”transitional”:{“silentJSONParsing”:true,”forcedJSONParsing”:true,”clarifyTimeoutError”:false}}}

@vidishp

Hi, Thank you for the follow-up.

Please note that the whole situation is related to a permission problem. 

As you have noticed the first issue that was related to the Wordfence is explained here:

https://docs.depicter.com/article/262-403-error

The second error that you shared is most probably caused by Cloudflare and it’s similar to the first situation. 

For some reason, the Cloudflare service is not permitting Depicter requests to go through your server. You need to check the Cloudflare configurations with the hosting provider. Depicter needs to connect to its assets server to load data remotely.

You may need to set the Depicter domain name to allow-list. “depicter.com”

Please check that and let me know.

Hi,

It has been a long time since our last reply.

I will mark it as a resolved one. If you face this issue or any other ones please submit a new ticket.

Thanks for using Depicter.